Jump to content


How to take complaint further after credit account I had not applied for


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4354 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

Please can someone advise how I can take my complaint further/formalize it regarding the following as I am very unhappy?

 

I placed an online order with a High Street shop (I have used previously but not for a least a year).

During checkout I was confused that it didn't ask for any card/payment details. As since the last time I shopped on site would have been with my old card.

 

A few minutes later I received an email confirming my order which stated "These item(s) will be added to your next statement."

 

Basically the company has opened a credit account for me without my authorization or my requesting one. I am under the impression (possibly incorrectly) that this is illegal.

 

Just to clarify, I have NEVER applied for or had a credit account with this company and always paid for items at checkout in full.

 

I have spoken to their customer services who apologised and said they would request account to be closed but could not explain why they open credit accounts in this way.

 

Thanks in advance for any advice

Edited by Sally_Cinnamon
spelling error
Link to post
Share on other sites

Hi Welcome to CAG,

I think a know what has happened here

when you order goods in this the company

states in their adverts etc., that on acceptance

of the first order an account will be opened for

you.

 

All you need to do is write and clearly state that

you were NOT informed that this was to be a credit

facility and you no wish to continue with the account,

and there will they please confirm that the account is

closed immediately.

If you have not yet paid for the goods ordered send payment

in full with the letter.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Hi & thanks for prompt response.

 

The thing is, this was not a first order and it never said anything about a credit account being opened -if it had, I wouldn't have proceeded with the order.

Edited by Sally_Cinnamon
spelling!
Link to post
Share on other sites

Hi & thanks for prompt response.

 

The thing is, this was not a first order and it never said anything about a credit account being opened -if it had, I would not of proceeded with the order.

 

Often happens after you have paid 1-2 orders off, it's very sneaky imo.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...