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    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
    • I would say You should accept it - I HIGHLY doubt you will  be able to claim for letters at trial ans they’re offering you that, which is higher monetary value than interest.   Also they raise a good point, getting interest at anything above 4% is lucky these days, yes judges give it, but rarily above 4%   Also you might find depending on the judge  you don’t get some costs if you take it all the way over £7.40 when court woukdnt award letters costs and thus meaning their award would be less than evris offer which was made    Up to you though but the wait will be 3-4mo for a trial date at least
    • Hi Folks, Been 162 days! Just by way of update. Today I received a text from Opos Ltd so no doubt Capquest are renting the debt out to anybody who fancies a nibble. Safe to say I will not be responding.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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How long before recorded delivery should be delivered.


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Sent of a CCA letter on the 12th of this month and have been getting this message ever since on the Mail website.

 

 

Your item has reached the delivery office and is out for delivery.

 

We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn’t been delivered already.

 

 

I have tried phoning to get an answer but keep being driven round in circles by the automated telephone system.

 

I just cannot get to speak to a real person.

 

How long should it take for this to be delivered and anyone have any tips on how to get past the phone system and get an answer from a real person.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

To quote Public Enemy.........

"Fight the power, fight the powers that be" :D

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Thanks, today is the 8th working day after posting which is why I am anxious to find out what has happened to my letter.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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some advice I got re automatic phone systems is to ignore the prompts and press nothing. The system should hopefully assume you do not have a touch tone phone and redirect you through to a real person. Has worked for me for a few call centres eg tax credits, powergen,virgin. Might be worth a go?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just had a thought did you keep the cheque/postal order number, if this was cashed surely the letter is delivered?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just got a reply although it was dated some 10 days ago so dont really know what has happened here.

Royal Mail say the item is still out for delivery but obviously this is not the case and the cheque is not showing on bank statements as being cashed.

 

Confusing but at least they have it and the countdown will start from the date on the reply.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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The once trusty Track and Trace seems to have problems. I have had a couple of problems in recent months and I have heard others say the same thing. I would complain about it. When I phoned Royal Mail they didn't recognise it as a problem. They need to be fully aware of it.

What sort of world do you want your kids to grow up in?

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Guest ArthurP
If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

 

First class signed for (recorded), has a 15 day waiting period before it is condidered unaccounted for by Royal Mail.

 

Two working days for first class mail is just a target.

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Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

I did complain via the automated system and got a reference number e-mailed to me together with a request for further details which have been duly sent off.

I have had no reply to that.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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Two working days for first class mail is just a target.

 

Actually, the target is next day delivery (but this isn't guaranteed).

 

Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

As you know the item has been delivered, there are two possible scenarios which may have happened here:

 

either - The item was delivered correctly, signature taken etc, but for some reason the tracking system wasn't updated (if you speak to Royal Mail they may have a signature for the item on the system as the signature system doesn't link to the delivery system as well as it should).

 

or - The item was delivered with other items of mail (possibly part of a large bulk deliver if it went to a big business) and the item got missed and the postman did not notice it was a Recorded Delivery item, so the item was delivered with no signature taken. If this is the case then you should claim a refund of the Recorded Delivery fee from Royal Mail (although as this is only 60-odd pence they will probably send you a book of stamps instead worth a few quid).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

The aim is to deliver next day but the target is 1-2 days for first class mail.

 

You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Go to your post office with your receipt and fill in a claim form.

However, although the letter was important, the value of it is probably a book of stamps to Royal Mail.

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You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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After reading loads of threads, suggest you send special delivery - recorded is not always reliable.

 

It may take up to 5 days for you to get proof of delivery on Spec Del on Track and Trace (Royal Mail website), however, if you haven't had it after 5 days you can apply for it - have got the address somewhere will have to look this up tomorrow - too tired at mo.

 

I had a problem with POD on the website for Spec Del but was given an address to write to and finally received the Proof of Delivery by post.

 

Cheers!

 

BO (haven't got it honestly:D )

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Guest ArthurP
Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

 

Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

As far as I can read the OP hasn't had his letter delivered in any case.

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Guest ArthurP
brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

 

Recorded is fine although seemingly not in your case this time. I have sent probably hundreds of recorded items in the past and have only once had a problem.

 

However, if you have now complained Royal Mail will investigate which basically includes them just asking the intended recipients if they are in receipt of the letter.

 

The DCA, if it is them you CCA'd, may just be acting awkward and say they never received it.

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Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP
Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

 

 

Not the case.

 

The differing compensation schemes are for bulk (business) mail & retail (including private) mail.

 

The bulk mail scheme need not be mentioned in this thread as it is irrelevant.

 

The OP needs to be aware of the retail mail compensation for his letter.

 

This compensation scheme deals with lost, damaged & delayed mail. This one scheme just has differing levels of compensation depending on what the claim is ie loss, damage and/or delay (which may become considered lost).

 

The maximum payout for delayed mail could be £34 as after 15 days, as I previously pointed out, the delayed letter is considered lost.

 

Also, my previous example of delayed mail of wedding invitations makes those invitations as good as lost anyway as the wedding would have taken place before the invitation was received.

 

The OP seems to indicate that his letter had still not been received on the 16th day, last Thursday, so his letter is now considered lost and he can make a claim for a maximum of £34.

 

Each claim is considered seperately so it is hard to determine what the OP will get although he is free to claim £34.

 

Royal Mail's website will explain that Recorded Signed For letter's attract a possible compensation limit of £34.

 

The above shows why.

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Wrong again I'm afraid. I am well aware of the bulk mail compensation scheme, which would not apply to Recorded Delivery and is paid as a percentage refund, not up to a fixed amount. The £34 maximum is for loss or damage only. Delay is seperate. Please see the Royal Mail website for further details.

 

Also the wedding invitation example would be classed as Consequential Losses, which Royal Mail are not liable for.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

4.7 Compensation for delay is currently split into two stages; delay which is measured as 4

+ days after the due date, and substantial delay which is measured as 10 + days after

due date. An item is classed as lost 15 + days after due date.

 

http://www.postwatch.co.uk/pdf/policydocs/23.2.07PW%20Response_Compensation.pdf

 

 

Recorded Signed For

 

If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business.

 

 

The OP has sent a letter by Recorded Delivery and it appears the letter has still not been received after 16 days.

 

This situation is no longer a delay but is considered lost (15+ days) and therefore he is entitled to claim compensation of up to £34 for a lost (delayed 15 days+) letter.

 

Loss, damage AND DELAY (which can clearly become lost mail) come under The Retail Compensation Scheme which is regulated by Postcomm-Royal Mail simply have to observe it.

 

My example of wedding invitations being delivered in three weeks, one week after the event, mentions nothing of monetary loss but is simply meant to show what was intended-a three week delivery period which would entitle the sender to claim for compensation which would be considered lost mail (as it was 15+ days).

This has nothing to do with consequential loss.

 

 

Why do you find this difficult to comprehend?

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For Information (taken from the Royal Mail website)

 

First Class Mail:

Has your mail item arrived five or more working days after it was posted? If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting') and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £34 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

First Class Recorded/Signed For:

Has your mail item arrived five or more working days after it was posted?

If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £32 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

Please note that we do not pay compensation without an original certificate of posting being produced.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Guest ArthurP
For Information (taken from the Royal Mail website)

 

 

Hi and thanks for that.

 

Although the Postcomm/Postwatch website are more informative as it is they who actually regulate and set the compensation tariff (with agreement with Government), Royal Mail just obey it.

 

The OP just needs to pop into his local PO who will confirm his letter is 'lost' and has gone beyond 'delay' which entitles him to claim up to £34.

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