Hi Michael

 

I have not got access to a scanner but this is what it says.

Thank you for your recent enquriy on share information held on your account.

I can confirm that we are currently investigating this matter with Nationwide on your behalf.

A notice of dispute has been added to the relevant entry on your file and if we are unable to resolve this dispute within 28 days. The entry in question will be suppressed from your file until a satisfactory resolution is reached.

In the mean time, if I can be of any further assitance please write to me etc.

Sorry, I should have said suppressed before, but to me if no one can see it it means the same thing. I sent all 3 the letter about notice on defaults on bank charges alone.

JP

Heck I don't want to sound cynical but this is a common reply. Within 28 days Nationwide will say what they want to say and it all starts again. I will reiterate that CRA's cannot alter entries themselves as their clients (who pay dearly) have full control. After 28 days I bet it'll be back unless there is proof.

My suggestion is that you get 'in writing' from Nationwide that they will remove erronous 'default' entries made. Only then will you have the upper hand and control. Now get them to apologise to you too!

Michael

Hi Citizen B

Thank you for this, I will send them the letter you advised. I do not know the logic in what they have said either.

Michael, in answer to your questions, yes the intial £20 overdrawn was before xmas, not sure how long, but it had not got to the debt collectors until after the £100 had been paid to the account and I had written a leter to the bank stating about bank charges and the social security act 1992 section 187, which says they cannot take charges from his benefits as it is money he will need to live on . Their refunds department sent a means form which of course would only be for his JSA payments. And I sent that back to them. The reply was what I had put in my first entry.

 

The savings account is called a smart account, money can be paid in by any means to it, but he cannot have direct debits etc. the flex account they are talking about is only a basic one and should not have an overdraft on it anyway. So the fact that they let it go overdrawn in the first place is weird. I have not heard back form the Debt Collectors who I believe are in house anyway yet on the letter of dispute. Will cross that bridge when and if they come back.

 

I will send off this letter and see what they come back with now

Thank you both for your help !!!

JP

Section 187 is about assignment of debt and is not applicable to bank charges since it is not an assignment. It doesn't apply to bank charges, however nationwide may look at this as hardship since he was on benefits and the charges specifically have caused the issue.

Hi

My son received another letter from the bank stating that they have refunded all of the bank charges and they appologise for not having looked at this fairly before. The Account has been closed and the 2 debt collectors called off. There is no longer any debt and so I will wait a bit to see what the credit reference agencies now come back with as to his credit file entry.

Thanks JP

Hi

My son received another letter from the bank stating that they have refunded all of the bank charges and they appologise for not having looked at this fairly before. The Account has been closed and the 2 debt collectors called off. There is no longer any debt and so I will wait a bit to see what the credit reference agencies now come back with as to his credit file entry.

Thanks JP

Blimey you are lucky so congratulations are in order! I wish HSBC would take that line with me instead of their continous robotic drone arguments. It'll be nice to see how fast they go with the entry removal. It's a shame you had to do so much both financially and mentally to make this happen - even worse that they've not refunded the extra you paid.

Michael

Hi Michael

Thank you, I was supprised as well. What I wrote on the complaint letter was that he did not have any money to live on let alone pay bank charges on bank charges. Which is true because Job seekers are not paying him at the moment, due to a problem their side. I think it finally went to someone that felt sorry for him. Regarding the extra money, he has put in a claim under the unfair bank charges and no doubt will get it back when the court case is over. They have acknowledged that request.

I wish my problem would be so easy, that is still ongoing.

I hope your problem gets sorted soon.

JP

Hi

Got letters back now from the 2 debt collectors both saying that they have been instructed to close the account and that there is no longer any debt.

Just waiting on the amendment to his credit rating now.

JP

Hi

 

Got letters back now from the 2 debt collectors both saying that they have been instructed to close the account and that there is no longer any debt.

Just waiting on the amendment to his credit rating now.

JP

Well congratulations again - believe me, you are in the minority to have this kind of success. Make sure you 'keep an eye' on the CRA stuff but remember unless you enrol in something ongoing you only see a single 'snapshot' of the files they hold. Each call for the CRA file has a charge. One of them charge £69.99 but for that you get advised of file changes and can call a new file whenever you like - for 12 months.

Again sincere congratulations to you! 8)

Michael

Thanks, about time I had some luck... yes, I am keeping an eye on them, they have disapeard like they said, but will monitor incase they come back

Hope you get a result as well shortly

Would you like your thread to be moved to the "success" forums now.

Hi Citizen

I think we can safetly say it is cleared now so yes lease and thank you for your help:)

Consider it done.

It seems that the Limitations act is to be reformed later this year (Civil Law Reform Bill) and its likely the period CRA's can hold data on your file will be a max of 3 years for all unsecured lending. See link below:-

Callcredit | Industry Minute

It seems that the Limitations act is to be reformed later this year (Civil Law Reform Bill) and its likely the period CRA's can hold data on your file will be a max of 3 years for all unsecured lending. See link below:-

 

Callcredit | Industry Minute

I would assume, as the details are somewhat vague that this would also mean financial institutions liable only for the previous 3 years of transactions? Hmm I wonder where these policy makers originate from?

Michael

I would assume, as the details are somewhat vague that this would also mean financial institutions liable only for the previous 3 years of transactions? Hmm I wonder where these policy makers originate from?

Michael

I think you will find that the Credit Industry have also advised that if this does become law then they will be flooding the courts with claims for those accounts that havent reached the 3 year mark

I have a credit card with Nationwide. I owed them just under 500 GBP back in February 2009, a year on I now owe over £600+ This building society refuse to freeze interest or charges and I have written to them countless times. Now they will not reply to any of my letters. Not even there solicitors will reply! I am now going to the banking ombudsman about Nationwide's treatment towards me.

I owed Nationwide 2,320(GBP) in Jan 2009 this went up to 2,426 (GBP) due to banking charges and fines! I paid the debt at 1 GBP per month. They refused countless times to accept, but I just carried on making the payment of 1pound month. A year later they agreed to settle at 1,080 GBP and the rest of the debt they wouldn't continue asking me to pay. So in the end I saved 1,346 GBP! Top-tip: Don't ever talk to creditors by phone (always by post & not email) +make sure your never pay to write to your creditor, get there freepost address or if they don't have one, cut out there postage mark when they write to you and stick that on your reply letter to them!!

I owed Nationwide 2,320(GBP) in Jan 2009 this went up to 2,426 (GBP) due to banking charges and fines! I paid the debt at 1 GBP per month. They refused countless times to accept, but I just carried on making the payment of 1pound month. A year later they agreed to settle at 1,080 GBP and the rest of the debt they wouldn't continue asking me to pay. So in the end I saved 1,346 GBP! Top-tip: Don't ever talk to creditors by phone (always by post & not email) +make sure your never pay to write to your creditor, get there freepost address or if they don't have one, cut out there postage mark when they write to you and stick that on your reply letter to them!!

....and I bet on both accounts they now have DN's on them? Have you checked the CRA files on this one? With your previous post did you in fact anything to them, I'm guessing you did? Apart from that congratulations.

Michael