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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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Arnold Clark Problems...


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Hi!

 

Im new here and I wish I had found this website sooner!

 

My story goes back to the start of this year. I had found a full time job in October 2009 which I needed to fund the running of a car.

 

The job had a 3 month probation period which I passed with no problems what so ever, the week before my probation was due to expire I started looking around for a car. Fortunately, where I live there are 3 Arnold Clarks within 2 minutes of each other.

 

To cut a long story short, I had found the car I wanted and started to speak with the salesman, who was very helpfull/proffesional to an extent. The total sum of the car and warranty plan was £5825. I had to pay £100 deposit to "see" the car as it wasn't at that branch. All paper work was carried out and signed and I was promised a call back regarding the outcome of the finance application. 2 days later I received a voicemail from the salesman to inform me that finance was accepted without any problems, just had to wait on the car.

 

This is where it goes down hill. 1 week has passed, no sign of the car, give them a call back and they say that there is a delay in getting cars shipped down. 2 weeks have passed, still no sign of the car (Getting impatient by this point). Call them again and they said the guy who runs the depot isnt pulling his weight and orders are still delayed.

 

By week 3 I decide that Ive had enough and I go in and ask them to cancel the order and put the deposit on another car with the same warranty which made the car the exact same price as before. I wait another week, still no sign of the car and I get a phone call from Arnold Clark to say that finance has been declined because I had applied already, they reapplied me for a 6K loan again!. :-x Even though the car was the exact same make/model/price.

 

I decide to cancel the order and get my £100 back. I then ask what the hold up was and they said that on the 1st order, they advised that the car was waiting to be dispatched from a lease company to Arnold Clark. :-x That basically tells me that I had paid a £100 deposit and applied for finance for a car that Arnold Clark didnt even own yet (Is this legal). I just left it at that and thanked the salesman for all his help.

 

I then go to have a look at my credit expert report and my heart sank, my report was destroyed, Arnold clark had caused 7 searches, all for the same amount within 1 month. As you can imagine, this can destroy your credit rating.

 

I feel as if I have been let down badly by such a "big" company, and by the end of it all, I was accpeted for finance the first time on a car they didnt own and then declined the 2nd time because they re-applied for the same amount.

 

Sorry if I kept ranting! I have written 2 letters (Full A4) only to receive a few lines back from the branch manager saying that nothing can be done about it and that each car taken on finance has to be applied for.

 

My main problem here is the fact that I cant apply for credit anywhere for at least a few years now! I am still young and will be looking at renting/mortgages shortly and this isnt going to be any fun :(

 

I thank anyone in advance who can shed some light on what my options are for this nightmare!

 

Cheers! :D

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Hello and Welcome, LB89.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Thanks, wasnt too sure where to post as im a "Newbie" so thought this would be the best section, as I live in Scotland!

 

Cheers though!

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Trading Standards first, then if no joy, the local papers.

Can you tell us roughly, what general area in Scotland you are from. I ask this as I may be able to tell you who in TS to contact. Fife and Perth TS already have complaints lodged on Arnold Shark. Maybe "Raw Deal" in the Sunday Post would help---it's only a few weeks ago that they did a sizeable article on this diabolical company.

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The Arnold Clark in question is the Ford branch in Greenock. I just feel as if they are taking you for granted. Im waiting for Credit Expert to get back to me about the searches on my credit report regarding this matter.

 

Cheers! :D

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Guest Arnold Clark Company Rep

Hi, I have read your post, and would like to help if I can, I would be grateful if you could contact me on [email protected] - and if there is anything I can do to assist I would be happy to try.

 

Kind Regards

 

Alasdair

Arnold Clark Customer Services

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LB89, hope your not in a hurry for help from Alisdair Craig. I reported my problem to him several months ago, and despite email confirmation that he would look into it with a "senior" person, I have heard Nothing since.

I think they are playing "Childish" as they probably found out that I had been to Trading Standards.

I hold a shared opinion that some senior employees of AC will not deal with anyone who has an ounce of intellect in their body.

All this, and my complaints were relatively minor compared to yours.

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Who did they get you finance with the first time?

 

Unfortunately Arnold Clark may be large in terms of acreage but with a backstreet attitude in terms of service.

You can bet your life that the finance they got was with a very high interest company such as 'Yes'.

 

It seems as if they have conned you into paying to transport a car to their Greenock branch. You can reject the car under the Distance Selling Regulations anyway as soon as you see it and they then have 30 days to refund any money paid.

 

I would take no more nonsense from them, take or send a letter cancelling the order again and give them 7 days to refund your deposit. Tell them that if the funds aren't returned within the 7 days, you will issue a small claims summons without further notice.

 

You can email the same to Alastair as well.

Edited by Conniff
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Guest Arnold Clark Company Rep

Scaniaman, I'm sorry if I have let you down, but as I do not know your details I can't make any comment - I would like to try to make things better if you contact me?

 

Alasdair

Arnold Clark

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Scaniaman, I'm sorry if I have let you down, but as I do not know your details I can't make any comment - I would like to try to make things better if you contact me?

 

Alasdair

Arnold Clark

Get Scott Wilson (general manager?????????) to check his emails and all shall be revealed. He says mine come through on spam???

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Conniff, re your post 9# Finance. Maybe not always the case. I told them the apr i was prepared too pay and they got me finance at that rate.

Problems only arose when faults developed on the car and i contacted the finance co. (santander) Then i realised i had not been sold normal HP, but something i had never heard of before called a "Motor Loan". I thought this was just a new name for HP since many old terms are now defunct and replaced with something trendy ( in the younger generations eyes).

It transpired that this Motor Loan was in fact a personal loan, and santander didn't want to know of my problems, as long as the payments were being met. EVENTUALLY, santander wrote me and said they had no interest in the goods purchased, yet they called it a motor loan. Wonder if they would have repossed the car if payments not met. It happened to a woman, as reported in last weeks paper, but i don't know exactly what loan she had.

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Guest Arnold Clark Company Rep

Scaniaman - I can by all means get e-mails checked, but in order to have anything revealed, I still need to know who you are. Therefore, can you email me on [email protected] , with your personal details and car reg etc and I can look into it?

 

Alasdair

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Scaniaman - I can by all means get e-mails checked, but in order to have anything revealed, I still need to know who you are. Therefore, can you email me on [email protected] , with your personal details and car reg etc and I can look into it?

 

Alasdair

 

What a load of rubbish Alasdair.

 

From this forum alone it is obvious that AC have serious customer relations problems in their efforts to maximise sales and profit at the expense of customer service or their best interests. Whilst it is natural that a company should be encouraged to expand I have to say that the Sir Arnold Clark might have got his strategy seriously wrong. Yes he might have got a customer service award but I would alledge this is based on the companys advertising spend, something necessary of course but it still doesn't detract that the board of management seem to be disconnected from the way the customer works.

 

For example, you have the balls to come on here and say tell me your problems, which when happens you don't and secondly this just confirms that you think by posting a pathetic response such as contact me will suffice.

 

I refer to a previous thread where you were challenged to sort an issue out . You have made to the best of my knowledge, no attempt to do this which involved basic checks which should have been carried out in the first place.

 

Ulimatly the problem is that AC need to review the way their sales people operate and get some qualified and switched on people in aftersales.The big problem will be in recruiting these same said people as those in the know don't work for peanuts which is what I'm told AC pay unless you are a sales person.

 

AC seriously need to get their act together.

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Wow Mr. Heliosuk, you sure have hit the nail on the heid. I for one wouldnae work for AC, especially in the workshop. Why? Some of their "General Managers" admit that they have little or no technical knowledge, and one was so ignorant as to suggest that in their position, they did not need it.

What then would be the position, if say, their was a disagreement between workshop staff on a mechanical or technical matter? How could the GM arbitrate if he knows jack all about the product that they sell.

It is an absolute disgrace that people with so little product knowledge should be in a position to take up to £20,000+ from the car buying punters.

Today, cars are not the relatively simple things they used to be. Modern technology requires that all those concerned in the retail side of the industry be fully trained and knowledgable, complete with the appropriate certificates. Retail car sales is the only job i know of where a complete dunderheid in a suit is allowed to operate. (say perhaps politicians).

Noo then, lets be perfectly clear about whats gaun on here. All the clark mob are daen is to play on the vulernability of the average punter. Only the ones with some savy will have found this website. There are thousands of happy clark customers, but i pit it tae you that theres a heck of a lot who are happy in their ignorance of whats really gaun on.

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I believe that it was accepted by Barclays Partner Finance. I have received my £100 refund without delay. Just as well I did or that wouldve been even more hassle!

 

I have had my new car for 4 months now and not a problem with the car so far! I got this from an independant dealer (McMillan Motors in Greenock), and would high recommend them!

 

Im going to send an email of to Alasdair and see if he can resolve anything or get an answer but all I need is for my credit report to be fixed. What can I do to get these entries removed as I beleive they shouldnt be there.

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Conniff, re your post 9# Finance. Maybe not always the case. I told them the apr i was prepared too pay and they got me finance at that rate.

Problems only arose when faults developed on the car and i contacted the finance co. (santander) Then i realised i had not been sold normal HP, but something i had never heard of before called a "Motor Loan". I thought this was just a new name for HP since many old terms are now defunct and replaced with something trendy ( in the younger generations eyes).

It transpired that this Motor Loan was in fact a personal loan, and santander didn't want to know of my problems, as long as the payments were being met. EVENTUALLY, santander wrote me and said they had no interest in the goods purchased, yet they called it a motor loan. Wonder if they would have repossed the car if payments not met. It happened to a woman, as reported in last weeks paper, but i don't know exactly what loan she had.

 

friend has just discovered the same problem...started looking at doing a VT on a car from Arnold Clark only to discover is was not HP as asked for but personal loan (even though the lay out looks just like HP).

 

AND turns out the finance co has registered oustanding finance on the car! They cannot have it both ways!

 

Apologies for jumping in...glad you got your deposit back and hope your credit file gets sorted LB89, and will start a thread on this....just clear this was not a one off :mad:

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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I have emailed Alasdair, waiting to hear back from him now. He has emailed back already asking what branch this occured at but there has been no reply now for 2 days. Will see how that goes!

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I can see nothing in your posts that made 7 searches on your credit file anywhere near necessary....there is the SLOW route to the Information Commissioners (you should complain anyway), inform Consumer Direct (the more complaints logged about arnold clark the better)

 

But a recorded delivery letter telling them to remove the negative entries or you will take court action is the most forceful way.

 

This case makes interesting reading and gives you an idea why you should document everything by letter and back yourself up to the hilt:

 

RICHARD DURKIN v. DGS RETAIL LIMITED+HFC BANK PLC, 26 March 2008, Sheriff J K Tierney

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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Yes, and i say again, it's not only the VT problem that a personal loan overcomes, it's also FAULTY CARS!!!!"!

In fairness to the salesman, i did not specifically ask for HP, just told him the APR, and said that i might be coming into a bit of money before the agreement concluded so i would want to pay it off without any hassle or large termination fees. But it was the term "Motor Loan" that got me---how can it be a motor loan if it's a personal loan?

 

Thanks to this site, i have had a call from Mr. Craig, but don't know how long it will take to review my complaints. Thankfully, (time wise????)my problems are somewhat less than BP's. Maybe have to get Mr. Obama on my case!!!!

Edited by scaniaman
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scaniaman, I beleive that a motor loan as a restricted credit line (i.e provided for one purpose only, the car) with the money paid directly to the garage means that the dealer and finance company share joint and several liability under soga and the CCA sect 74( i think) regardless of HP or not and dont let them tell you otherwise. Although i dont know the case details this has been proven and is why they record the car details. Not got a copy ot the CCA to hand but beleive its a clear case of implied terms.

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