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    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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Oyster card problems - Incomplete journeys


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Hi guys, hoping someone can help me out here, cant remember the exact details of the problem (as in time etc) but i think i have it pretty much spot on.

 

I started my journey at Bounds Green in the morning (peak time) on my way to university. I had a presentation at Uni with a mate and we decided to meet up at Kings Cross station (underground). So there was me looking like a mug waiting for him underground for about an hour or so, so i would say i was underground for more or less and hour and 20 mins, i touched out at Kings cross (knowing that if you stay underground for more than 2 hours youll get charged) So i gave him a call no answer (underground?) phoned his house, mum picks up says he left, i go back underground where we were suppose to meet and wait for him for another good 40-60 mins or so? He doesnt show up so i head back to Bounds Green and head back home.

 

When i touch out at Bounds green i get charged for an incomplete journey, why? i was not underground for more than two hours OR touched in and out at the same station, so why was i charged?

 

This has happend to me once before about 5 or 6 months ago, where again i touched in at Bounds green, waited again for him again at Kings cross (lol he normally turns up just incase your all wondering), he never turned up, wasnt underground for 2 hours and i go back and touch out at wood green and then get charged for an incomplete journey. (has this one anything to do with the fact that the two stations i next to eachother? the guy at the counter tried to explain it to me, though he was not fluent in english and i never quite understood his explanation)

 

Hope all that made sense. Please can someone try and explain to me why on these two occasions i got charged?

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I think following your explanation above gives a good clue unless you have mossed something out

 

1. You state that you travelled from Bounds Green (touched in)

2. You state that you touched out at Kings Cross

3. You state that you were charged the maximum fare for an incomplete journey on arrival back at Wood Green

 

This would appear to be correct because you do not mention touching in again to start of your later journey to Wood Green

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I think following your explanation above gives a good clue unless you have mossed something out

 

1. You state that you travelled from Bounds Green (touched in)

2. You state that you touched out at Kings Cross

3. You state that you were charged the maximum fare for an incomplete journey on arrival back at Wood Green

 

This would appear to be correct because you do not mention touching in again to start of your later journey to Wood Green

 

Not sure which one you mean but if you mean my first journey i forgot to mention, that i did touch in (after touching out) at Kings cross when going back to BOUNDS Green. What i did was I made the phone call which was no longer than 5 -10 mins then went back and touched in at kings cross and went back to bounds green. Is there a certain time limit from where you touch out and are allowed to touch back in again at the station?

 

If your talking about my second journey, i touched in at bounds green, waited (underground) at kings cross, mate never arrived, so traveled back to wood green and touched out there, knowing that i couldnt touch back out at bounds green.

 

Hope that makes it more clear.

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Hi, i've found the receipt for my second journey! (joy!!)

 

I started my journey from bounds green at 11:43, i arrived back at wood green at 1:17 and it doesnt say "incomplete journey" it says "unstarted" with a charge of £4.30.

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One last post before i hush as i got to start some uni work in a bit. I was searching google for 'unstarted' charges and found this:

 

> Touching out and touching straight back in at the same station doesn't

> necessarily end and restart a new journey, and there are logical reasons for

> this. Once a journey that has been joined to another goes beyond the time

> limit (and that limit is variable dependent on zones crossed) the first part

> of the journey becomes 'uncompleted' and the latter part 'unstarted'. This

> is charged as two 'maximum cash fares' and doesn't contribute to the daily

> cap.

 

So would it not make more sense to only combine them if the combined

journey is within the time limit for the overall journey and keep them

as separate journeys[1] if the combined journey would be over the time

limit. Also, always treat it as 2 separate journeys rather than

combining them where someone touches in at A, touches out at B, then

later touches in again at B travels to A and touches out.

[1] As long as the time between between each touch in and the next touch

out is within the time limit.

 

--------------------------------------

 

I think this could explain both my journeys, but dont quite understand what they mean by 'new journeys' etc, can anyone desribe it in more basic terminology? What do they mean by time limits etc?

 

Sorry.

 

Thx.

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To be certain of anything, I always find that so far as Oyster is concerned, it is much better to see the record from the Oyster monitoring system to be sure of what is alleged. This records all your touch-in and outs and has accurate timings along with location and credit details.

 

You can get a print out of your card transactions for the last 8 weeks by calling the Oyster Helpline on 0845 330 9876 and you can query the matter at the same time

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  • 1 month later...

On Oyster, if you touch in and out within 5 minutes a the same station, it charges you the full possible fare for your journey. This is because a lot of people would touch in, then immediately touch out to 'complete ' their journeys, and before tfl cottoned onto this were being charged the minimum fare possible. I would always advise if you finish a journey and notice a problem, go straight to a ticket office window where most staff will resolve your journey.

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  • 2 months later...

Hello,

 

I had the same problem twice this weekend and was able to get a refund. I went from shepherds bush market (touch in) to Kings cross st-Pancras (touch out) and then ~15 minutes later from Kings cross st-Pancras (touch in) back to Shepherds bush market (touch out). On touching out at Shepherds Bush market I noticed 4.30 was retrieved from my card which was wrong.

 

Then I called the Oyster helpline and explained the issue. They agreed there was a problem and said they were aware of this issue. It is a bug that was introduced in Jan 2010 when oyster card became valid on National Rail. It affects all stations with an interchange to rail network (Kings Cross, Victoria, etc.). Since you are touching out in one of those stations, the system somehow expects you to continue your journey. But if you go back in less than ~30 min or so it does not work correctly.

 

I think it is quite outrageous that we are now already end of May (nearly 5 months since Jan), that this issue has not yet been fixed at their end and that TFL just keeps quiet about this. It potentially affect thousands of travellers, whenever for example you go to bring some friends to the train station and back home.

 

Only solution currently if you planning to go to a train station and back is having 2 different oyster cards (one for departure, one for return journey) or systematically ask for a refund.

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  • 9 months later...
One last post before i hush as i got to start some uni work in a bit. I was searching google for 'unstarted' charges and found this:

 

> Touching out and touching straight back in at the same station doesn't

> necessarily end and restart a new journey, and there are logical reasons for

> this. Once a journey that has been joined to another goes beyond the time

> limit (and that limit is variable dependent on zones crossed) the first part

> of the journey becomes 'uncompleted' and the latter part 'unstarted'. This

> is charged as two 'maximum cash fares' and doesn't contribute to the daily

> cap.

 

So would it not make more sense to only combine them if the combined

journey is within the time limit for the overall journey and keep them

as separate journeys[1] if the combined journey would be over the time

limit. Also, always treat it as 2 separate journeys rather than

combining them where someone touches in at A, touches out at B, then

later touches in again at B travels to A and touches out.

[1] As long as the time between between each touch in and the next touch

out is within the time limit.

 

--------------------------------------

 

I think this could explain both my journeys, but dont quite understand what they mean by 'new journeys' etc, can anyone desribe it in more basic terminology? What do they mean by time limits etc?

 

Sorry.

 

Thx.

 

Hi, I found this thread really interesting because I think I had something quite similar happen to me recently where I touched out then touched in again to start a new journey at the same station. Could you please tell me what the time limit is and if it can affect your second swipe being recorded properly? Thanks!

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Another point worth mentioning is that TfL hope to get rid of a lot of ticket windows staff because they 'arnt needed', but of course, when things go wrong, you cant ask a machine for advice....

 

Andy

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I would always advise if you finish a journey and notice a problem, go straight to a ticket office window where most staff will resolve your journey.

 

If Boris gets his way, there soon won't be any ticket office windows...

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If Boris gets his way, there soon won't be any ticket office windows...

 

Funny you should say that becuse the other day I had £1.60 on my oyster but couldnt travel coz it need £1.80 on it, simple i thought, ill top it up with 20p, there were 2 ticket mafhines and none would except my 20p and I eventually found a staff member who rubbed my 20p on the wall and it eventually worked and he pointed out that in future there wont be many/any staff to help in situations like that.

 

Andy

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Could you please let me know as soon as you can if it is recorded when an Oyster reader doesn't read your card properly? Thanks!

 

In short the answer is yes, there are many failure codes that will show up on the Oyster record, for instance 'insufficient SV', 'pass back over', 'invalid card' and many others.

 

These will all show a 'Seek Assistance' indication to the traveller.

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There are two issues at work in this thread. First is the concept of maximum journey times. It used to be 2 hours before National Rail completely joined Oyster in January 2010, but now there is a sliding scale depending on how many zone boundaries are crossed in the course of the journey. Most limits are in excess of two hours, but single zone journeys in the suburbs must be completed within 70 minutes during the daytime Monday to Friday, and the limit goes up from there. The second is the concept of Out-of-station-interchanges, or OSIs for short. They facilitate joining journeys together and thus reducing the cost. Unfortunately they can sometimes have undesirable side effects. Kings Cross is more complicated than most because in addition to the OSIs between the Underground station and both Kings Cross and St Pancras NR stations there is also an OSI between any pair of the three different underground gatelines.

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Hi, i've found the receipt for my second journey! (joy!!)

 

I started my journey from bounds green at 11:43, i arrived back at wood green at 1:17 and it doesnt say "incomplete journey" it says "unstarted" with a charge of £4.30.

 

tfl.gov.uk/tickets/14872.aspx

 

A journey from Bounds Green (Z3) to Kings Cross (Z1) would have been subject to a time limit of 90 minutes when you travelled.

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