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    • One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Philips Bailiffs - Notice of Distress Warrant - Please Help


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Hi,

 

I have just joined this site as I wanted to share our experience with Philips the Bailiffs.

 

My other half started getting letters from these bailiffs in May which had no date and no details on them only it was on behalf of HMCS North East London and the amount was for £293.19 and it threatened enforcement action.

 

I tried to look up Philips on the net and there was a lot of bad write ups from other people saying there were sent letters out of the blue and they had no idea what it was for. I even rang a debt agency who told us to ignore it as it sounded like a [problem].

 

We then got a letter dated 26th May which said it was a distress warrant and that a warrant for arrest could be issued, we actually got sent 2 of these in the same week, which by the way were send to our old address.

 

I started to panic incase these were actually real bailiffs and could arrest him, my other half still couldnt think of anything had owed.

I rang tried to find out which courts were in the North East London area as I didnt where we lived at the time came under this area,

 

I found out it did and tried to find a phone number to contact someone about this fine I rang and rang and constantly got cut off or transfered over and over to recorded messages.

 

We then rang Philips, who when we got through wanted to take a payment off us before we even found out what it was all about!

They just said it was from ' 5 YEARS AGO' and it was for an untaxed car and had no other information,

 

we didnt pay them anything or give any information about us either just said we know nothing of this ,

they told us to contact the court and gave no telephone number and were very unhelpful.

 

In the end I found an email address on one of the court websites which was for enquires and I sent and email with out enquiry,

we got a response the next day and were told that if we knew nothing of this fine and its the first we heard of it then we needed to go to our local magistrates court and swear on oathe and then they can stop the bailiff action

 

she also gave me a phone number to contact the court, which I got through on straight away.

The guy was really helpful and sympathetic and booked us in straight away for 9.30am monday morning and said take ID and the bailiffs letters with you.

 

We got a telephone call in the meantime from our old local magistrates court saying she had found an outstanding fine from an old address regarding a car fine but that was over 5 years ago and there was nothing else.

 

We turned up for court my other half walked in and came back out in about 5 minutes.

The court clerk looked at the details said they have nothing on their systems and it was so long ago and could not possibly prove this,

 

he asked my other half whether he had taxed the vehicle in question and of course he said yes.

The clerk was very helpful and said he was recommending the judge throw this out of court and photographed the bailiffs letter and said they would inform them.

 

We walked away happy with the outcome but my other half lost a days wages.

 

Sorry if this is a long reply but I just hope this helps you or someone else in this situation who are getting these horrible bailiff letters.

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Now I've got enough time to chase the original court for details - however, I had the phone ringing for 3 hours yesterday and they didn't pick up

 

We phoned this court repeatedly over a number of weeks and were only answered twice by a poor guy in the holding cells who said he gets many calls a day chasing details of the type mentioned here, and then finally got through to someone who was fairly helpfull, but couldn't give us any details over the phone - so I would suggest that everyone writes directly to the court

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why dont you try what we did , email the enquires department for the court area in question, you should find this if you google it. I got a response straight away with 2 telephone numbers for 2 courts one for my old area and one for new area I got through to a guy who probably works in the back office as I got answered straight away, it was not probably the actual court itself I didnt ask as I was so releived to actual be able to speak to someone, but he did all the investigations for me to find out about the fine and contacted the court where then fine had originated and got them to fax all the details over to the court which I wanted use which was nearer to me. He booked me a appointment to swear an oath that this was the first time we had heard about this fine , was in and out the court very quick and they just threw it out as it was 6 years ago. I dont know where these bailifffs are dragging all this old stuff up from, but they are just sending out threatening letters on the hope that some people pay up, when as in our case they really dont need to.

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Beside the seaside: Could you pm me the email address as I am having the same problem for the same court area, and no luck getting through on the phone. Thanks! (sorry I couldn't pm as my post count wasn't high enough)

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hi I will try and email the address for enquiries to you, I am new to this site too, they also gave me 3 phone numbers for courts Southend , Havering and Medway, you will need to book into your nearest court to give a statutory declaration and whichever court issued your fine will have to send the paperwork to that court if its not the same area. Do you want me to send any of the court numbers above if not just email that address explain your situation and ask for your area court telephone number. Good Luck

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Thanks for the information (sorry it still won't let me PM as my post count is not enough yet), I have managed to make contact through that email. If you wouldn't mind also sending me the phone numbers you were sent that would be very helpful. Thank you so much.

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Hi I have emailed you the 3 court telephone numbers I have ok , good luck

 

Thank you so much, have finally managed to make contact and am making some progress with this thing. Everyone, I recommend you follow besidetheseaside's advice in this thread.

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