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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Alias on my credit report?


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I just got through checking my credit report and there's an alias on it and I have no idea who this person is (except that they aren't me). There's no credit checks or debts I don't recognise on the report so I doubt it's a fraud thing. So I'm a little baffled as to where they got it.

 

Thing is this "alias" is my first name and initial with my mum's maiden name as surname. I've definately never used this name. Has my data got mixed up with some other poor bod with a similar name or should I be worried about fraud in spite of there being no attempts to gain credit that aren't mine (and precious few of those due to my history)? Should I try and get it removed? If so how?

 

My mum's name is also linked to mine (not as an alias) on the report which in one sense is fair enough since we were financially related as well as genetically... but she died in 2001, should it still be there?

 

Shutsumon

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The most likely way in which your name is linked with your mum's would be if you and your mum made a credit application (or utilities, mobile phone etc) in joint names, or if you or she acted as guarantor for the other. This then creates a financial link with the other person and their own credit history.

 

Depending on the choice of the lender (and the wording on the application form) your credit applications may then be considered not just on your own credit history but also on those of anyone who you have had a link with.

 

As to why your mum's maiden name is showing - no idea I'm afraid. The CRA should have a helpline where you can query this and hopefull get it resolved.

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The most likely way in which your name is linked with your mum's would be if you and your mum made a credit application (or utilities, mobile phone etc) in joint names, or if you or she acted as guarantor for the other. This then creates a financial link with the other person and their own credit history.

 

Depending on the choice of the lender (and the wording on the application form) your credit applications may then be considered not just on your own credit history but also on those of anyone who you have had a link with.

 

Yeah, that was my summise. She was disabled and I was her carer so we were financially linked due me being on virtually everything credit related she had. Even the loan-o-doom was joint. I was only surprised since she's been dead for seven years. Can you even check a file after the person is deceased? (Though hell her credit rating was likely better than mine is right now).

 

 

As to why your mum's maiden name is showing - no idea I'm afraid. The CRA should have a helpline where you can query this and hopefull get it resolved.

 

Yeah I'll have to do that once I don't have a sore throat. Can't talk at the moment. :( But how will I prove to them that I'm not this other person? I'd never do anything so fundamentally dishonest as apply for credit in a false name.

 

Becky

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Your credit record should have a reference number assigned to it, and they go through very thorough checks so that you say who say you are. In the first instance call them, and see what they can do. They will probably say they need it in writing, but you have all the details anyway, so it "should" just be a formality. Another thing they allow is for you to add a note from yourself, so they might suggest that, but just call and ask for advice anyway.

 

Regards etc...

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I found I had a number of aliases on mine 21 to be in fact.....I emailed experian who were really quite good. Would you believe that a lot of the aliases came from incorrect spelling of my name and the biggest joke was it was Orange PLC.... several times throughout the file registered against me though twice on there they got my name spelt right but still managed to get it wrong at least 8 times. The reference is very handy to give experian, I made a list of each entry giving the ref and they investigated this and got them removed after contacting orange and them sent me an email to confirm this and also advise they would let all companies who had searched my file in the last 6 mths know also.

 

So I would definitely suggest emailing them if you are not in a position to speak!!

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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  • 2 years later...

I have just gone through my Experien report & never noticed it before, but my aliases have me also known as my husband! I checked his file & all my debt is on his file too??? None of these debts are joint applications, they are my credit cards & mobile (orange) phone accounts past & present this has made me angry as my husband's credit file is in poorer shape than mine. no wonder I have problem getting credit - It looks very dodgy!

I've emailed Experien with the ref Nos. Can I expect anything more than an apology - who would be to blame for this?

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