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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Dwp overpayment .. Their mistake??


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I am new to this forum so please excuse me if I've posted in the wrong place.

 

I received a letter today from DWP after I refused entry to a dwp when they would not tell me why they were at my door!

It states that I was overpaid ESA from 27/11 to 18/12 as I failed to notify them of my change in circumstances. They have also added on a penalty fine.

 

I did notify them .. On 22/11 by telephone and I have a record of making this phone call on my phone bill.

 

It must be there error and certainly not mine as I did notify them (a woman at the job centre standing in for my advisor who was off sick)

 

Just wondered what your experiences were and where I stand??

 

Thanks all x

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You are in the correct forum - I am sure someone will look in over the weekend for you :)

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Thanks :)

 

I'm really upset about it. The woman on the phone even gave me advice about claiming rtw and sent me the forms through the post .. But it seems did not update my claim details.

 

Do they not record calls as I can prove I rang them?

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Oops sorry, I thought that was where it was.. my apologies :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I'm really upset about it. The woman on the phone even gave me advice about claiming rtw and sent me the forms through the post .. But it seems did not update my claim details.

 

Do they not record calls as I can prove I rang them?

 

Some calls are recorded - Usually the ones made to a central call centre. Most calls to a local Job Centre would go unrecorded. With that in mind, it is difficult to prove that you notified the DWP of a change in circumstances unless you have written evidence. The first step in getting this overpayment decision reversed is to write to the benefit delivery centre that sent you the letter and ask for a reconsideration.

 

While the reconsideration is being processed, send a Subject Access Request to your local DWP/JCP office demanding copies of all computer records, clerical records, and hand written notes held by the office normally handling your claim as well as all records held centrally. You can use the attached form or type your own letter. See https://www.gov.uk/government/organisations/department-for-work-pensions/about/personal-information-charter for more info - In particular, note that the DWP do not charge a fee, so make free use of it.

 

Once you have copies of your records, you should be able to spot if this temp adviser had noted a change of circumstances. If, after reconsideration, the DWP still demand repayment and the records show that a change had been noted, you have good grounds to demand an appeal - If the reconsideration is returned before you get a response from a SAR, advise the overpayments team that you intend to appeal once you have been provided with documents.

 

Bottom line: If you can get them to acknowledge an official error in making an overpayment, they can not demand the money is repaid or levy any "fines".

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Unless the conversation was recorded, a phone bill proves nothing - In future, always record conversations or communicate in writing and keep copies of everything including forms the DWP ask you to fill in.

 

In your current situation, demand a reconsideration as part of a delaying tactic and get that SAR in as soon as possible.

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I'm sure they record every phone call. Not sure how long they keep them for though.

 

Fingers crossed then!

I find it outrageous tbh .. If I can prove I rang them surely that shows their failure and not mine. Talk about a backwards system .. The mind boggles

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Fingers crossed then!

I find it outrageous tbh .. If I can prove I rang them surely that shows their failure and not mine. Talk about a backwards system .. The mind boggles

 

Like everything to do with the DWP - it is for the claimant to prove everything even down to not receiving letters that they say they posted!

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I am new to this forum so please excuse me if I've posted in the wrong place.

 

I received a letter today from DWP after I refused entry to a dwp when they would not tell me why they were at my door!

It states that I was overpaid ESA from 27/11 to 18/12 as I failed to notify them of my change in circumstances. They have also added on a penalty fine.

 

I did notify them .. On 22/11 by telephone and I have a record of making this phone call on my phone bill.

 

It must be there error and certainly not mine as I did notify them (a woman at the job centre standing in for my advisor who was off sick)

 

Just wondered what your experiences were and where I stand??

 

Thanks all x

 

Can I ask how much the over payment amount is !

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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As I feared. :(

 

It can serve as supporting evidence, but no, it doesn't prove anything in and of itself. Still worth mentioning, though, if you're asking for a reconsideration.

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It can serve as supporting evidence, but no, it doesn't prove anything in and of itself. Still worth mentioning, though, if you're asking for a reconsideration.

 

Thanks for replying. I have mentioned it and included a copy

In the letter for reconsideration. Time will tell but It seems the outcome is inevitable

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