Folks,
maybe someone can give me a steer on this one;
I have a claim into Halifaxicon for over £4k;
sent 1st letter end of April,
got standard 8weeks allowed to investigate;
changed bank accounts;
2 charges applied to Halifax a/c - leaving it £78 unauth overdrawn
used different bank account since April
decided to wait 8 weeks, as couldn't afford court claim
got letter yesterday - standard - charges are fair
checked a/c on-line yesterday - still £78 o/drawn
Phoned today and asked for claim to be re-evaluated/escalated
told this could take up to 28 days - asked for sooner if possible
checked on-line today - a/c balance is Zero and CLOSED

I have had no letter or communication about this from the Halifax
about the Current A/C, unless letter lands today, not sure.

Surely this is not allowed?
Could I use this to express annoyance at how they have treated me to push for settlement?

Any advice greatly appreciated?

D

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