Thread: Dragoncry vs Natwest ** WON**

Hi there this is my first post and after reading all the great stuff on the forums I decided to go ahead and claim what is rightfully mine from Natwest. So I sent off my prelim letter on the 21st May and on the 29th I got a letter from the famous Stuart Higley saying 'Thankyou for the letter regarding fees applied to your account. We are currently considering your claim. Given the work involved in assessing your claim we anticipate that we will be in a position to respond within 6-7 weeks, but will endeavour to do so sooner if we are able to.'

OMG like Im waiting 6-7 weeks !for who knows what reply Anyway with the info gathered here Ive sent the lba on the 11th June so Im now waiting ......given them 14 days to respond.

Has anyone else who has started with Natwest recently been told to wait so long for a reply?

Any thoughts would be appreciated.. ty

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Hi dragoncry, welcome on board the nutty west forum!!

Most peeps who do get a response from nat west are asked to wait this length of time - due to the fact that they're treating our requests as 'complaints'. The main thing is, this is your claim and your timescales - not nat wests! Tisn't your fault that they're swamped with claims and can't keep up............. with the money they're swillin' in, they could quite easily hire some more staff to cope!!!

Good luck, and post back on this thread if you need any advice or info - there's always someone hanging around! Main thing to remember is......... if they don't respond to lba - file at court (either MCOl or N1). Best wishes, hedgey xxx

Hi hedgey06 thanks for the welcome <3

I did respond to this 6-7 weeks as being unacceptable by such a large organisation and I am definitely going to keep to my timescale !! With all the forum posts here I am defintely more in the know and positive about all this than I would have been going solo. Can't thank you guys and gals enough.

Keep up the good work all of you out there /hugs

Pleasure! Best of luck, but don't worry about anything - you'll be absolutely fine! xxx

Just to update here. Had no response to 2nd letter and it got to the date where I could do the court action but didnt have the fee at that time so I waited and after the 7 weeks they said they would reply I got a letter with the usual its not our fault and they sent me the usual booklets on account costs etc, however they have offered me the full claim amount as a 'gesture of goodwill' (gotta <3 that ) which I have accepted and I'm just waiting for them to credit my account ! Didn't even have to sign anything except saying I was accepting their payment.

So happy days and I'm £1247 better off !!!!

Dragoncry, GRRREAT NEWS CONGRATULATIONS, i hope mine's not far behind you, hope you've opened a VERY LARGE bottle of wine Welsh Girl x.

I sent the letter of acceptance Monday 16th July and they are so backlogged with mail (they are blaming the postal strike) that it is taking them at least a week or more to key on the details to say they have even got the letter. After they are keyed on to the system they are taking 10-14 days to credit accounts so looks like August before they get off their backsides and settle this / sigh