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Hope I'm on the right thread here? Barclaycard took over Monument, I beleive?
I have had a complete nightmare getting the Monument offices to comply with my SAR. The 40 days was up about two weeks ago. I was told over the phone the list of charges would be "with me shortly" on two separate occaisions. I sent the template letter stating that they had 10 days to comply, but have had no response and when I phoned on Saturday was told that they couldn't find my list of charges due to computer data problems caused by the takeover of a US bank they've just gone through!
A complete pile of stinking......., methinks.
Has anyone else had the same problems with them and how did they go about sorting it out? I know reporting them to the FO is probably the only option, but even they seem to take at least a month to look into things.
Did they give you a timescale for when they expect the "data problems" to be resolved? You can file in court for non compliance but from what I've read you really need to have exhausted all avenues i.e Information commisioners office, Ombudsmen. The "data problem" could give them wriggle room in court so get it cleared up and complain to all and sundry first!
Thanks for the response jshtr3. They couldn't give me a time frame for sorting out their computer problems. Basically they couldn't locate my details anymore although they acknowledged they had already been working on it and were aware that they had twice told me over the phone that the list of charges would be sent to me shortly.
It's along since closed account (Jan '02> Autumn '03).At least they are not denying it existed and that they received my SAR, I suppose.
I'll give them another call tomorrow. Does anyone have any contacts in their Legal Dept.?
sorry to bump, but am just in a foul mood after being given the runnaround for over an hour on the phone. They are never going to give me the info are they?
If it wasn't for the website Sat No To 0870, I would be looking at losing about £30 on calls to them so far!
sorry to bump, but am just in a foul mood after being given the runnaround for over an hour on the phone. They are never going to give me the info are they?
If it wasn't for the website Sat No To 0870, I would be looking at losing about £30 on calls to them so far!
If they are in breach of the CCA/SAR request you have requested you can report it to the ICO (Information Commissioner Office) or issue an N1 claim against them asking for the paperwork - you'd be asking court to order them to comply etc..
Thanks Elizabeth1. Does that mean, I am in effect, starting a claim without knowing the total of charges? The account was only active for a couple of years and I don't expect it to be for more than £100 or so plus interest.
will do. I have plenty to be getting on with on my other claims and Like I said, I'll be surprised if it's for more than a couple of hundred pounds in total. Thanks for your help.
Hi Moneyhelp & Elizabeth1. It's another fortnight and still they have done nothing despite letters and phonecalls. I've had plenty to be getting on with on my other claims so have let it run a little.
Can you give me some advice on filing a N1 for non-compliance of S.A.R - (Subject access request)? I've done it for actual sums but how do I refer to the breach on the form?
Hi Moneyhelp & Elizabeth1. It's another fortnight and still they have done nothing despite letters and phonecalls. I've had plenty to be getting on with on my other claims so have let it run a little.
Can you give me some advice on filing a N1 for non-compliance of S.A.R - (Subject access request)? I've done it for actual sums but how do I refer to the breach on the form?
All the info you need for the Non Compliance claim is here in this Link
I am exactly in the same position as you could you please supply me with their phone number as I will start on at them as well.
I complained to information commissioner but they still havent done anything.
I had started another thread asking what happens if they physically cannot provide the information to us?
Do we estimate charges and start a claim this way?
There is another thread somewhere on here who actually took them to court to get the info but they could not provide it - I will try to find it and post the link.
Anyhelp from anybody would really help, I know this this is probably unchartered territory but please dig deep!!
It's to do with the Hull cases that we're struck out previously. Basically, Yorkshire Bank & Clydesdale Bank have agreed to a hearing on the 28th September in which they have agreed to disclose their actual cost of bouncing a cheque or clearing payments in order for some sort of legal standpoint to be established.
There is a thread on the front page of this CAG site if you want to have a look in detail.
Let us know how you get on with Caroline & Paul a Providian.
I will get onto them - I am thinking though as there is not penalty for them not too provide it we are fighting a loosing battle especially if they are waiting I dont think that they have anything too loose.
There is nothing to threaten them with either apart from turning up on their doorstep. It is not too far away from me and I am thinking now that is quite a good idea!!
I called Ms mclean and no answer and no chance of leaving a message so called Monument customer service who gave me runaround did get Ms Mclean's e-mail address though so I have written her a long and stinging e-mail. I will see where this gets me and I will let everybody know my progress.
If I dont hear back from her with my statements in 7 days I am going to start a claim on estimated charges as they cant provide my statements they will have to prove otherwise and I will see what happens, I dont think I had a huge amount about £200 or so but I am going to chargev thenm £12 for every month of statements that they cant provide and I will see what happens if I loose I loose I hae not lost out on much but if I win I get more than I would have been claiming.
Camdenite Vs. Providian/Monument "WON"
. The 40 days was up about two weeks ago. I was told over the phone the list of charges would be "with me shortly" on two separate occaisions. I sent the template letter stating that they had 10 days to comply, but have had no response and when I phoned on Saturday was told that they couldn't find my list of charges due to computer data problems caused by the takeover of a US bank they've just gone through!
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Originally Posted by Camdenite
