Dear all,

You may be interested in the letter I received today in response to my partial acceptance letter:

Dear Speedy

I refer to your letter dated 28 May 2007

I note that you are dissatisfied with our offer to refund £88.00, However our position remains that we believe it is fair when customers' break the terms of their agreement with us, we recover the costs. Therefore, I am not prepared to consider your request for any further refund

I appreciate that this may not be the outcome you expected, however I trust that the information I have provided has clarified Bcards position.

Blah blah blah terms and conditionsicon

Am I correct in thinking that by saying I have broken t&c's they are saying it is a penalty charge and that they recover the cost !

It will be interesting to see the cost incurred by them when I exceeded my limit by being charged a late payment penalty charge.

Do I now have their collective balls in my hand ?

your comments or advice appreciated

thanks

Speedy

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