Please Help Me, Barclays Are Shafting Me!!**WON**

**kellsbells** · 7th June 2007 14:54

Hi all, I receievd my statments and wrote to Barclays icon

giving them the 14 days notice to get back to me anad included my spreadsheet of costs, but have just recieved a letter from Barclays saying that they're sorry i'm unhappy but it will take them 4 weeks to look into it and 8 weeks for me to see the results!!!!!!!
When I phoned to query this, the woman got really shirty with me on the phone and said if I wasn't happy they would investigate it!! Do you think i should ignore this message and send them the second letter? Appreciate all your help, thanks.

Similar Threads:

**bbch60** · 7th June 2007 15:00

Hi Kellsbells

Just stick to the timetable on here - Barclays icon

are notorious for ignoring our requests.

**oneofakind** · 7th June 2007 15:25

They've sent you a bog-standard reply letter. We've all had them. don't let Barclays icon

dictate the pace of your claim, or you'll get nowhere. Give them their 14 days, then move on to the next stage.

whatever stage of the claim you are at, it's vital that you do EXACTLY what you tell them you will do.

YOU are the claimant, and YOU are in charge!

Have a look at some of the other threads in this forum. You'll be amazed how many include a post almost exactly the same as yours...

**kopstar1965** · 7th June 2007 15:44

It's standard stalling tactics. You set the agenda with your last letter & it's time to do it again, I got the "sorry you're not happy with our service but we think it's ok to fleece you" just before the 28 days MCOL deadline!

**kellsbells** · 7th June 2007 16:15

Thanks guys, thats a great help, will get on the case today. Oooooh, these banks, they'll try anything!! Thank you for your advice

**tonycee** · 7th June 2007 17:36

Hi Kells, Barclays icon

will re write the law if you let them. Dont waste your time on the fone just yet, do however send the next letter the day it is due, its a bit frustrating, but it has to be done.
Good luck..

**kellsbells** · 24th June 2007 17:04

Hi everyone, I am in the process of reclaiming my charges from Barclays icon

. HAve sent them the second letter saying if I don't hear I will take them to court and haved had a letter from them saying that they can't guarantee they will work till my time frame and I should have an answer by the 17 July!!!!! When I phoned Barclays and questioned this, they told me they were following the time guidelines that the Financial Servcies Government dept have put in place to follow up complaints. When I said it wasn't a straightforward complaint she told me if I didn't like it they wouldn't investigate!!! Their time is up on friday and i think this is totally inreasonable, should i just go ahead with the court proceedings?
Any advice would be greatly appreciated, thanks

**slick132** · 24th June 2007 17:09

Kells, From my experience of Barclays icon

, it's not worth phoning them at this stage. It'll frustrate you and get you nowhere.

Follow your on timetable strictly and ignore their delaying tactics.

If the time is up after your lba icon

, just take it on to Court.

Good luck, Slick

**dar£n** · 24th June 2007 17:11

Hi kels,
before advising we need to know what you have and havent done so far..
Can you post from the start. from when you sent in your SAR icon

.

thanks

**oneofakind** · 24th June 2007 17:58

The timescales Barclays icon

are quoting are 'worst case' scenarios. There's NO reason to take any notice of them. You are giving them a perfectly reasonable interval to make a response. This is, after all, a multinational company with tens of thousands of employees....

**Josie8** · 24th June 2007 18:00

Stick with your timetable not theirs

**kellsbells** · 24th June 2007 19:15

Thats what I thought, just wanted your views, I think it is unacceptable to wait 4 weeks for them to make a decision, they are treating it as a normal complaint, idiots!!! Will def stick to my own timetable, thank you very much for your advice everyone, really appreciate it, Kells

**saintly_1** · 24th June 2007 20:23

After 4 weeks they will proberbly inform you that they still need more time ......... Always stick to your timescale otherwise they will just drag it out as long as possible

**kellsbells** · 8th August 2007 12:08

Hi guys,
Just got a letter from the court teling me Barclays icon

didn't respond to my claim so they now have to pay,woo woo!! I would just like some advice on how I now claim the money. I contacted the court and they told me to go on Her Majesty's Courts Service - Home and go to the forms section, which I did, but really have no idea which form I need to claim my money back. Would really appreciate any advice any of you can give me.
Thank you

**welshcakes** · 8th August 2007 12:12

Hi kells

Well firstly, congratulations!

I presume you filed your claim online so now you have to log in
at https://www.moneyclaim.gov.uk/csmco/login.jsp

Click on your claim and then select the Judgment Start option.

**kellsbells** · 8th August 2007 12:19

Hi, thank you! I didn't file it online,I did it through my local court

! When I spoke to them today they were talking about warrants of execution,i'm not sure if that is what I need to file?
Thanks for your quick reply

**saintly_1** · 8th August 2007 12:26

So they have actually applied the judgment ?
Or you have to file for judgment ?

**saintly_1** · 8th August 2007 12:27

warrant of execution .....

This is the pdf

http://www.hmcourts-service.gov.uk/c.../n323_0499.pdf

**kellsbells** · 8th August 2007 12:34

Hi there,the letter says it is Judgment for claim (in default). It says that the defendent has not replied to the claim form and is now therefore ordered topay the claimant the money. Does this help? Really appreciate your help, kells

**welshcakes** · 8th August 2007 12:35

Edited : post made same time as Kells above.

Thread: Please Help Me, Barclays Are Shafting Me!!WON

Thread Tools