Thread: NTL invoice

Wonder if you could help me I received my invoice today normally it is £24.99 (payed using pay point) a month this time it was £34.99. I contacted NTL only to be told they now charge £10 for late payment I have had a look at my invoices for the last couple of months and nowhere on them it states any payment dates. According to customer services they do not have to, when asked how are we meant to know when to pay by they say it is in the T & C’s I cannot find anything apart from the following.
_________________________ _________________________ _________________

6. Charges and Payment
6.1 You must pay all the Charges for the provision of Services and/or Equipment, for which we bill you (whether you use the Services or someone else does), together with any Value Added Tax and any other taxes (at applicable rates from time to time) which apply in relation to any Charges payable under this Agreement. You must pay your bill by the due date for payment. You will be liable for the Charges from the day on which we first make the Services available to you unless we notify you otherwise.

6.2 If you do not make your payments on time, we may charge you a reasonable fee for late and/or non payment. We may also withdraw any discount we have given to you for payment in advance or payment by a particular means (e.g. direct debit). We may also charge daily interest on amounts not paid until we receive your payment in full at a rate equal to 4% each year above the Base Lending Rate of National Westminster Bank Plc whether before or after Judgment. Interest will continue to accrue even if the Agreement has been terminated, as long as this termination is not due to a breach by us. This does not affect our rights under Condition 19 below.

6.3 We may vary our Charges from time to time but will publish any change in our main offices and/or on our website prior to the change taking effect. We will however do our best to give reasonable advance notice of any increase in our charges which is likely to substantially increase the charges payable by a significant proportion of our customers. Your rights to cancel the Services if we increase our Charges are set out in Condition 20.1(i). If you request a change to the Services supplied to you, we may need to alter the Charges to reflect those changes.
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It seems to me they are getting like the banks making and changing rules as they go, it also concerns they the fact that they do not state the value of these penalty charges in the T & C’s just classed as “reasonable Fee” plus a daily interest

Sorry to go on but can you advise to where I can find any laws on invoices and invoice charges

Dave

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That's ridiculous, how can you make a late payment if you dont know what the payment date is:-?

I would pay the £24.99 as usual and write them a stern letter stating that you dispute this £10 charge as you were not made aware of a due date for payment therefore your payment is not late.

Natalie