Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 7th June 2007 13:20 #1
    mummyemma mummyemma is offline
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    Default Offer letter from Alliance and Leicester - help please

    Hi

    I have had an unsual letter from Alliance and Leicester offering me £143 instead of £814 becasue they basically believe a charge of £12 is fair. Even if that was correct which I know is not the case I should still be entitled to a refund of £440.

    Do I need to write to them and refuse the offer (no way am I accepting that) or just carry on as planned? In the letter they sent me there is something for me to sign accepting it as Full and finalicon offer. Am due to file MCOL next friday.

    Also thought this might make soome people laugh. It states

    You may have seen media reports that some banks are closing certain customers bank accounts where a customer has complained. We would reassure you this is not our policy and if you do accpet our offer we will continue to operate your account.

    Just thought that made interesting reading considering from what i have read on here they are ones that always close accounts. Not that any of it applys to us as our account with them is already closed.

    Many thanks
    Emma

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  2. 7th June 2007 13:27 #2
    cazawilson cazawilson is offline
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    Default Re: Offer letter from Alliance and Leicester - help please

    Dont worry had exact same letter weeks ago, sent letter declining their offer and filed with MCOL on 10th April. There are links on this site for templates for decliningoffers. Make sure you have another account ready to change all your details over to just incase.

    Let me know when you've filed

    Caza


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  3. 7th June 2007 13:32 #3
    dizzykate dizzykate is offline
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    Default Re: Offer letter from Alliance and Leicester - help please

    hiya

    I have had an offer which was for the diff between charge and £12 - it did not seem correct the figure that is. I queried this with them and they said they are only refunding difference on unpaid item charges - cheques and dd payments. they said will not refund on £25 unauthorised o/d charge and £25 paid item charge! I said moving goal posts constantly as they have previously refunded others with all charges. Solicitors said they will not consider the £25.00 charges.

    Ring this number and ask them and see what they say no is 0116 200 3504

    its the group legal services. It is the solicitors dealing with this that told me about the other two charges being non refundable.

    If you are refusing this there is a template letter for sending the cheque back

    kate

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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE