Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
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London
NW11 7PE



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  1. #1
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    Default RBS vs Grenadier, Oh my God they have just offered to settle!

    After months of applying to get my bank charges refunded, I finally decided to take them to court. Yersterday I received a really scary letter from their Solicitors, Cobbetts and was having a real panic as to responding to their defence as I was really confused by all their legal jargon.

    This morning I have received a letter from RBSicon offering me the full £2205 refund!!!!

    Why instruct a solicitor to act for them if they were going to offer me a full refund?

    One question if anyone can help, I also have a business account with RBS, am I able to claim back charges on that account also?

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  2. #2
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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    CONGRATULATIONS!!!!

    Please don't forget to complete the survey, and if you can, please remember this site survives on donations. ;-)

    As for business account, the good newsicon is YES, you can! The process is the same, with some variations on the law you rely on. See here:

    http://www.consumeractiongroup.co.uk...sic-guide.html

    and here:

    http://www.consumeractiongroup.co.uk...your-bank.html

    Well done again!

    Apologies to people who I was in the process of helping, I may be gone some time.

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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    Grenadier2,

    I recieved the defence letter from Cobbetts and like you was/am still panicing a bit as it stated I should respond to them by 13th June with my full list of evidence.

    I haven't done this but instead I am going to send them one of the templete nudge letters to see if this has any effect.

    Did you at any time send one of these letters.

    Regards,
    Dooumm(panicing and confused)


  4. #4
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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    Hi
    No I didnt send one of these letters, I literally received a letter from Cobbetts on Tuesday and then a letter from RBSicon on Wednesday offering to settle. It was such a relief! Am sure they will probably do same with yourself. I did originally ask for the interesticon, however they offered me total charges without the £400 interest so I will quite happily take it and run!

    Good luck!


  5. #5
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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    RBSicon say they will refund monies directly into my account if I agree to settle, I have rang them as I no longer have an account with them and have asked for payment by cheque. They tell me they will not send a cheque and that as I have a loan with them, they will credit my loan balance with the refunded bank charges. Are they allowed to do this?


  6. #6
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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    No.

    Write back to them and say that unless they pay you in the way you have requested, your court action continues.

    Apologies to people who I was in the process of helping, I may be gone some time.

  7. #7
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    Default Re: RBS vs Grenadier, Oh my God they have just offered to settle!

    Going back to early posts on this thread - my thinking is that you are under no obligation to respond to scary letters from defendant solicitors. Surely the only 'instructions' you legally have to respond to are those that come from the Court?



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