Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
10 weeks ago, i claimed back a penalty charges refund from RBS.
as of 21 may 2007, my RBS account account was credited with an amount of £3,059.85 and after they took the money for the overdraft i owed them i have the remaining available amount of £1,454.61.
• I phoned on that day (21 may) and was told that they must wait 10 days before closing the account and sending a refund check of £14,454.64.
• I phone back on 31 may to enquire about the refund and I was told that the check would be sent on 01 June.
• On 01 June, I phoned back and I was told that the check would be send by the course of the following weeks.
• I phone back on 04 June and I was told that the check would be sent either on 05 June or 06 June.
• I phone back on 05 June and o was told that the check was being sent on 05 June.
• Finally, I was told today, 06 June that it could take up to 28 days before sending me the refund check.
• I try to express my utter disappointment and dissatisfaction at being given incorrect information several times in the course of the last few days. Nobody gave me a name so I do not know which agents told me those obvious misleading information.
Now i am left with not choice but to wait 28 days (at the earlierst, as i do not trust their word anymore) before actually getting my my money back.
I evemtually ask them their address to send a complaint letter.
Howver, i am not sure of how to draft the letter to claim the money.
Can you not transfer it (make payment in the RBS vernacular) to your new account via digital banking, then when the account has a zero balance they can shut it in their own time?
Tell them there is a further 1 months interest to be added and attracting more interest each day until settlement, tell if they dont pay ALL of the interest you will issue a court order for that interets even if it is only for £10.
issue with RBS
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