Really upset and angery....
Just got off the phone to barclay card, i'm still shaking from anger and quite frankly i'm really upset :cry: .
Recieved my statement today and it has an exceeded limit charge of £20,
So i called them up and they guy on the other end was trying to work out why it was charged he started saying that they charged me for being over my limit for last month, which i thought was silly. so i put down the phone went online to view my statements, i have been within my limit last month.
So i called them up again, asked another guy why was i charged?
He went through everything and said basically i was charged because the interestcharges were applied to my account which sent me over the limit.
i proceeded to say that it was unfair for them to charge me because they applied interest charges... he started referring me back to my T&C, i asked him if he could waiver the fee, there was some umm'ing and rrr'ing and he said as a "good will gesture" he would refund £10 back, i laughed and said forget it!! just send me all my staements from opening my account, he said he could but that would be a charge of £3 per statement.
This is the point where i mentioned about the DPA and how i'm entiltled to see my statements and that the charges we unlawful, and that the penalty charge bares not realation to the actual costs.
Then he started to say sorry i cant hear you that well please could you repeat yourself(when quite frankly he had been having a normal conversation up to that point) i repeated myself and he said sorry i dont understand!at that point i was too upset and angery i hang up the phone!!
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