Thread: 8 week complaints procedure

hi all , received usual answer from BOS stating their charges were appropriate and legal.. they gave me a timetable of 8 weeks to look into my complaint if im not happy .I am going down the fos route for £2313, do I give them their 8 weeks to answer my appeal against their desicion. or do I send my case to the FOS now .. any help appreciated thanx

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No, No, No,

Stick to YOUR timetable NOT theirs, they have had it their was for long enough already.

Have a look here http://www.consumeractiongroup.co.uk...tructions.html also read all you can, look at other peoples threads and see how they went about things.

Any problems shout in here and someone will be along to help.

Good luck!

I was short of the £120 for the Claim so decided to give them the 8 weeks.

The sent me a letter saying they were not going to pay.

Got the money now so the claim is going in very soon.