I sent in my initial letter to Cahoot a few weeks ago. As the amount I am claiming is only small I thought I'd give them the benefit of the eight weeks they ask for to investigate.

Well today I got a reply. They aren't refunding (suprise suprise). But, shockingly, in the letter, it tells me I can check my balance by calling 08459 724 724, which is actually Abbeyicon's telephone number. And they've kindly enclosed a tariff of charges...for an Abbey account. Abbey's charge structure is different to Cahoots.

Which begs the question, did they even read my letter? or what the hell were they doing for the last eight weeks? He claims to have carried out a full investigation - how can he have, when he hasn't even worked out which bank I am complaining about?

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