Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Just an idea, try just giving them a call asap and asking for a copy and ask if it can be sent asap and ask for the terms for when you took out the account.
My advice is only my opinion, I am not a legal expert.
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