Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I sent prelim+schedule for refund of approx £200 charges on my RBS credit card.
I received a letter today from cc customer relations offering me £18-they say this is the difference between the original charges of £15/£20 and the £12 recommended charges.
Most of the £200 charges are recent, and are £12 late payment/overlimit fee charges. Is this a standard letter, can I still claim the £12 charges?