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Aol Charged Me After I Cancelled But I Have Not Got The Details To Claim
Hi everyone,
In 2003 I was with AOL which was useless so i cancelled the service with them and cancelled the direct debit. A few months later my nan got a letter saying that she owed them 85 quid, (it was in my nans name because i was not old enough at the time to have direct debits for the aol service and I used to pay her each month). I told my nan to phone them and explain it was cancelled months before and they actually acknowledged this on the phone but said someone had been "piggybacking" on the aol screen names, which my nan didnt have a clue what they were on about and they threatened that the debt would be passed to collection agencies so she paid up.
I want to claim ths money back for her but I do not have a clue the exact dates it was cancelled and the exact reasons for the 85 quid, and it may not actually be 85 quid because it was three years ago. If I was to claim now I wouldnt have a leg to stand on as I have no statements or proof. Can i write to aol with my old account number and screen name and force them to tell me every transaction on my account or will they not be holding the info any more?
Thank you for your help and btw this site is GREAT!
Re: Aol Charged Me After I Cancelled But I Have Not Got The Details To Claim
Originally Posted by katielawrence1987
Can i write to aol with my old account number and screen name and force them to tell me every transaction on my account
Yes, but your nan will need to do it as it was her account and they won't disclose the details to a third party.
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Re: Aol Charged Me After I Cancelled But I Have Not Got The Details To Claim
Thank you for your reply,
I have asked my nan about her cancelling aol and she said she did it over the phone and they gave her a cancelling code. The next month the money came out of the account and when she phoned up about it they asked for the code and she had lost it and so said it was not cancelled. She did the same again and the charges still continued. How can I prove in the courts that the phone call was made to cancell the service without no proof? The only proof I have is that another broadband company was used during this time. Will this be sufficient?
Aol Charged Me After I Cancelled But I Have Not Got The Details To Claim
. A few months later my nan got a letter saying that she owed them 85 quid, (it was in my nans name because i was not old enough at the time to have direct debits for the aol service and I used to pay her each month). I told my nan to phone them and explain it was cancelled months before and they actually acknowledged this on the phone but said someone had been "piggybacking" on the aol screen names, which my nan didnt have a clue what they were on about and they threatened that the debt would be passed to collection agencies so she paid up.
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Originally Posted by katielawrence1987
