Delorean vs NatWest ** SETTLED **

**delorean** · 3rd June 2006 22:06

And so begins my quest!

I have sent letters to Natwest icon

requesting my statements be sent. They have both replied, both asked for a cheque for £10 in return for the statements.

I have not replied yet as I have hit a stumbling block. I don't have a cheque book. Can I send a postal order or phone and pay by card?

Any help gratefully appreciated. Thanks!

Delorean.

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**barracad** · 3rd June 2006 22:07

Sending postal orders will be fine.

**alanfromderby** · 3rd June 2006 22:09

Can you post the Cap1 progress in that forum - thanks.

**delorean** · 3rd June 2006 22:10

Thanks for the info, pleased to hear that!

Who should I make them out to? Should I just leave them blank or write Natwest icon

and Capital One icon

Bank in them? Crossed or uncrossed?

Is there another letter I need to send with payment or do I just send the postal orders on their own?

edit: alanfromderby - will do, just put that in my original post so as to remind myself of what will be where on the forum.

**barracad** · 3rd June 2006 22:11

Crossed postal orders, made payable to the relevant bank.

Enclose a covering note or a copy of the letter they sent you so they know what the payment is for.

**delorean** · 3rd June 2006 22:14

Originally Posted by barracad

Crossed postal orders, made payable to the relevant bank.

Enclose a covering note or a copy of the letter they sent you so they know what the payment is for.

Thanks again for the info, i'm writing my letters out right now! Will get these letters posted off in my lunch hour on Monday.

Have had a scan though this forum for information and to guage an idea on how difficult this process is and the success rate with Natwest icon

. Hopefully I will be successful.

**delorean** · 4th June 2006 21:29

I had a look again at the letter Natwest icon

sent, i quote from the letter:

"I will be happy to arrange for the bank statements that you have requested to be sent out directly, the fee for this is £5.00. Alternatively, if you require a full Subject access request (SAR), the fee for this is £10.00."

This letter was sent by Sean Brown - Retail Regulatory Risk. Dunno if that rings any bells with other forum users? Has anyone delt with Mr. Brown?

Also, should I send the postal order (I have no chequebook) to my local branch or is there a better NatWest address to send it to?

**barracad** · 4th June 2006 22:07

Originally Posted by delorean

Also, should I send the postal order (I have no chequebook) to my local branch or is there a better Natwest icon

address to send it to?

Send it to the person you are already dealing with - there should be an address on the letter you received.

**delorean** · 4th June 2006 22:13

Retail Regulatory Risk
2nd Floor Business House B
PO Box 1000
Edinburgh
EH12 1HQ

I sent the original letter to my local branch. I'll do as you suggest and send it to the above. Thanks for the help.

**delorean** · 6th June 2006 18:21

Just a small update. I got a £10 postal order and sent off another DPA letter (using the template on this site) today.

I sent the letter registered post and got the post office to print the name on the postal order for me, I said just put Natwest icon

Bank on it. Hopefully this is ok?

When do I start the clock ticking, from when I track the letter down to see it's been signed for? As I won't know when the postal order has been cashed. :?

**barracad** · 6th June 2006 18:25

Originally Posted by delorean

When do I start the clock ticking, from when I track the letter down to see it's been signed for? As I won't know when the postal order has been cashed. :?

40 days start from when they received payment, not when they cashed it.

**delorean** · 6th June 2006 18:27

Ah ok, so I can track and trace when the letter was signed for and start the 40 day clock for them to send my statements to me from then?

Thanks for the info all the way through my thread so far barracad, very much appreciated!

**delorean** · 7th June 2006 17:29

I checked the tracking numbers at www.royalmail.com this afternoon and it seems Capital One (will make another thread of course) have received my £10 payment. Natwest icon

it seems have not, I assume once NatWest receive theirs then the 40 day timer starts?

Note to moderators, just put this in here to remind myself before I start my Capital One thread.

**the_toilet_bandit** · 7th June 2006 23:40

As soon as they receive it, and it shows up on the Royalmail site, the 40 days start ticking. If you check the royalmail site a few days after they receive it, they'll have the electronic signature icon

up, and you can print that off for proof if Natwest icon

'haven't received it'

Mickie

**delorean** · 8th June 2006 00:11

Thanks for the info, much appreciated.

I've set the clock ticking (for Capital One icon

) from today. Checked on Royal Mail website and they've signed for it this morning it said. No certificate yet but i'll check back when I get back from my holidays icon

.

Nothing yet for Natwest icon

, hopefully tomorrow.

**the_toilet_bandit** · 8th June 2006 01:56

if they haven't had it by monday, enquire with royal mail

**delorean** · 8th June 2006 16:34

Checked the Track & Trace today, Natwest icon

received it this morning.

**the_toilet_bandit** · 9th June 2006 12:36

I hear the tick tock of 40 days starting

**delorean** · 9th June 2006 14:49

Sure has, cue the sound of the Countdown clock...

**delorean** · 29th June 2006 19:49

Got my statements back today. I've been through them all and have counted the charges. Although I want to make sure they are all correct charges.

I was with advantage gold for a while and I know the £6 charge I can't claim back so i ignored those. but am I ok to claim charges listed as CARD MISUSE and PAID REFERRAL? Also I have UNPAID ITEMS charges and this is the one I don't get, i've got loads of these:

Charges A/C01234567* Withdrawn: £28

* = my account number not 01234567 obviously!

I have no idea what this is as it's all it says. Are these charges? If so what for???

I have ignored the interest icon

listed underneath the charges, do I claim that back too?

Thanks for any help in advance!

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