Thread: Breezico vs. Cahoot - Not Very Friendly , Are They?

Good Afternon Everyone,

If anyone could give me any advice I would be really greatfull; all my claims seem to be stalling at the moment and as this is currently my biggest (and the one that was nastiest at the time) I would dearly like to see them pay out.

I have SAR'd and they sent everything promptly. They owe me £1300 for my debit account and £500 for my credit card.
I them sent my Prelim and lba and they sent a 'We'll look into this...someday' standard letter.

Today I got this in my email:

I’m e-mailing further to your recent letter dated 14th May 2007 regarding your cahoot credit card account.

We do not accept that cahoot charges are unfair under the Unfair Terms in Consumer Contracts Regulations 1999. The object of these Regulations was not price control nor were they intended to interfere with people's freedom to agree the terms of their contracts.

It is well known that banks make charges and cahoot charges are in line with those of other banks. The terms and conditions of the account and the charges that apply are clear and fair and were provided to you at the time you opened it. You freely agreed to the terms and conditions and the charges when you opened the account. You were not under any obligation to do so and could have gone to another bank if you did not agree to the charges. Equally, you are free to move your account to another bank at any time if you do not agree with the charges.

In any event, we do not agree that the charges are disproportionate. The charges are reasonable and proportionate to the administrative costs incurred by cahoot.

I've considered this matter carefully and am not in a position to refund the charges you've incurred.

Please be assured I have carried out a full investigation for you and I hope you feel I have offered a fair response to all of the issues you've raised. I will keep your file open for the next 8 weeks and if I don't hear from you within that time, I will assume that everything is resolved and will close your file. If you remain dissatisfied though you can find details of how to take your complaint further within Abbey at http://www.cahoot.com/legal/legal.html#importantInfo under the heading 'Complaints policy'. The complaints policy also explains your ultimate right to refer your complaint to the Financial Ombudsman Service.

Yours sincerely,
David Freeman
cahoot Service Relationship Manager


Does this mean now that I have to fill in an N1 Court form to take this further?

Has anyone any advice for dealing with Cahoot?

Many Thanks.


Chris.

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Ignore their reply and move onto the Court stage.

It would appear to one in a ongoing series of Fob Off letters that the banks and credit card companies are currently using.

Right!

Finally got enough spare money to N1 Cahoot (Thanks To Capital One Paying Up...) Going to trot down to the local court again on Friday.

Anyone any advice for dealing with the Hoot?
I don't have much paperwork from them with regards to bank charge letter for evidence. I had thrown just about everything to do with them away when I moved banks. All I have is statements from my SAR onwards and a couple of letters telling me they weren't paying up, along with copies of my correspondence. Will this matter in court?

Have read a few threads on them and they seem to really drag things on until the last minute. Is that still the case?


Thanks


Chris.