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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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URGHHH Mint Card Sneekyness help


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Opened my Mint card statment today and read that they've charged me twenty pounds for going over my limit confused by this i looked back and noticed they'd been charging my account with over limit fees on 6 statements now a total of one hundred and twenty pounds. :-x

 

I rang up their customer services and explained i have a direct debit on the account and it has been taking the minimum ammount of ninteen pounds then adding on after that the intrest and fees. The total new transactions was twenty four pounds! minimum payment was 19 so I wouldnt stand a chance of paying it throught direct debits.

The girl on the phone said that over limit fees were not covered my the direct debits and I would have to pay 50 pound straight away then the 19 from my direct debit.

I asked what was the point in direct debits of they were not taking the ammount required to keep my card within its agreed limits. She agreed with me but said there was nothing they could do about it.

 

So guys what shall i do? jump straight to the point where i'm asking for my charges back within 14days before i take them to court? Or do i need to go throught the whole process again?

 

Any help, Ideas or info please before i loose my rag :-x :-| :|:-x

 

Thanks

Ombler

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Do you already have a claim in progress aginst them?

 

If so what stage is it at?

 

IF you havent yet filled in the moneyclaim form I would write them a letter telling them you are adding these charges on to your claim. If you have already starterd legal proceedings I think you will have to start overwith these charges.

 

Natalie

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FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

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18/06/09

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