Thread: refusal letter making ambigious comment re account closure

Hi all,

I sent barclaycard a PL asking for £140.07 (incl stat interest) and they responded today with the usual ' no our charges are fair and transparant yada yada' but they did offer me goodwill gesture payment of £44.00. I've already prepared the refusla letter and will send on monday with lba. However, there was a paragraph in the letter which i haven't seen before and was wondering if anyone else had seen this..

'the credit will be reflected in your account on your next statement. however, if your account is already closed, it will be necessary for you to contact us to confirm your sort code and account number, this will enable us to process a refund to you'


I haven't closed the account and there are no problems on the account that i'm aware of...balance of £100 with credit limit of £5000..so dont know what they mean by above..do you think its a threat?


any comments greatly appreciated



shaz

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No, this letter is a template letter from Barclaycard letter archive.

They probably couldn't be bothered to double check whether your account was active or not so sent this letter just in case.

There is no meaningful dialogue with Barclaycard. When you write to them, whoever receives your letter will take all of five minutes to decide which letter from their collection of auto-responses to print off in reply to you, sign it and post it.

Was this letter from Adrian Ruffhead, by any chance?

no... tim young