Em_19uk V natwest **WON**

**em_19uk** · 18th May 2007 13:55

Sent S.A.R 10th may... anyone any idea how long they normally take to get statments to u?

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**PPMAN159** · 18th May 2007 13:59

They have, by law, 40 calander days to respond to your request.

**em_19uk** · 18th May 2007 14:02

thanx ppman, just wondering if they were dragging it out till the whole 40 days or sending statements out quickly...

**corsicanpine** · 18th May 2007 14:07

Probably take the full 40.

use the time wisely to read up just in case it goes all the way.

Good luck

**PPMAN159** · 18th May 2007 14:07

There is no set pattern really.

However I would think that due to the amount of claims that they are receiving 40 days would be a safe bet.

If they do not reply within this timeframe then you can send them a Non Compliance letter whiuch can be found in the templates section.

Any probs let us know.

**em_19uk** · 18th May 2007 14:15

t y v much, will keep u updated

**em_19uk** · 21st May 2007 14:17

Recieved statements today charges added £1406! not even been with Natwest icon

6 years

. anyway going to start ball rolling now!

**em_19uk** · 21st May 2007 14:52

prelim letter all ready to go by recorded delivery 2moro morning, cant wait 2 see what happens

**WendyB** · 21st May 2007 16:14

Go get em, Em!

Don't forget to send a copy of the spreadsheet schedule with your Prelim.

**Parkvale** · 21st May 2007 17:34

em, its your money taken unlawfully from your account and you have alegal right to claim it back. I believe you are doing just that. Good luck.

**shortbum** · 21st May 2007 17:52

i sent mine around about then but cos im so blimming inpatient i rang them today, the customer relations no. and they put me through to a dept that deal with charges and they told me they havent recd my letter but would send all statements free of charge cos 'thats what they're doing now' i refused to discuss any other aspect with them and told them i just wanted the statements. However actually sending them is another matter! Maybe you should try talking to them?

**em_19uk** · 21st May 2007 20:18

Thanx everyone, i sent my prelim and charges this afternoon by recorded delivery (didnt want to wait till 2moro) feel a little nervous about dealing with the court side of things.. but its my money and i want it back so i'm gonna fight 4 it as far as i have 2! gd luck 2 everyone.

**corsicanpine** · 22nd May 2007 00:37

Well done em, stick with it and good luck!

Dont worry, you'll have all the support you need here!!

**Parkvale** · 22nd May 2007 09:56

em 19uK. Your confidence will grow as you progress. Don't be scared to ask about anything your not sure of. Good luck.

**whsa** · 22nd May 2007 10:50

Originally Posted by Parkvale

em 19uK. Your confidence will grow as you progress. Don't be scared to ask about anything your not sure of. Good luck.

This is absolutely true, especially upon winning.

**em_19uk** · 23rd May 2007 21:58

Thanx guys, this site is great for giving people confidence to take on the banks:grin:

**em_19uk** · 25th May 2007 21:24

hi sorry if this sounds a bit thick, but when i was going through my statements i had a lot things saying 'referral charge'. wot the hell is that? some are £90 a time!

**hedgey06** · 25th May 2007 21:40

Is it 'paid referral'? If so, this is when they honour a cheque on your account even though you haven't got sufficient funds in your account to cover the amount on the cheque. Claim 'em back!!!! xx

**em_19uk** · 25th May 2007 23:35

it just say referral it is in the same months unpaid dd's went out which i was charged £38 for so they charged me twice [edit]!!

**steven4064** · 25th May 2007 23:45

Originally Posted by em_19uk

it just say referral it is in the same months unpaid dd's went out which i was charged £38 for

It doesn't matter what they call it, it is still an unlawful charge and you can get itback

Steven

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