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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Power 2 contact Ltd


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  • 5 months later...
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I have wasted alot of tea and cake waiting for these type of "people" to arrive.

It is highly unlikely that anyone will turn up.

If they do simply tell them to leave and communicate in writing ONLY.

 

As and when the attached DCA writes to you update us and we'll help.

Be VERY careful whose advice you listen too

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  • 4 weeks later...

I got a letter from them which was utter cock and they reckon they will charge £22.66 for it. Obviously, letter straight back to them telling them basically the second word is off and to Halifax who instructed them to also tell them the second word is off ...... just another episode in the mind games, which I am winning !!! yay !!!

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When you write back to a letter which states they are charging you enclose a bill for secretarial/legal services and ask them for immediate payment.... should raise a few eyebrows their end. After all you too have overheads and costs involved.....

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Power2contact are part of the Crucible Group - also includes Credit Solutions (in my view the biggest bunch of a***holes in the DCA industry - and of course they've got some serious competition :) ). Their motto is 'building stronger customer relations' - ha, ha, ha....

 

Certainly I'd ignore them, hedgehog.

WOOLWICH -S.A.R - (Subject Access Request) sent 03/03/07 :cool:

LBA sent for non-compliance with Data Protection Act 28/04/07 :mad:

 

ABBEY - S.A.R - (Subject Access Request) sent 03/03/07 8)

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  • 3 weeks later...

HI, I just got a lovely yellow christmas card!!!! just like you all have said the only thing is that today is 7th and the card was posted on 3rd hence he should have come 2 days ago.8)

 

Also is it just me or is the surname of the protential person the same as yours?????????:p

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I had a card fro them and i sent in a official complaint to them and the company that hired them as the card was free for anyone to read had my reference number on and was in breach of OFT rules.

 

Got a snotty letter back 8 weeks later and the DCA didn't know why they were contacted, think they are under the same roof as CSL.

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  • 1 month later...

I recieved one of these little yellow cards with an appointment with a Mr J White (how original)

 

power 2 Contact are indeed under the same roof as CSL and are probably a subsiduary of the same company.

 

They rang my wife yesterday and she compained that no one had turned up for the appointment their rep said we were lucky as it was the baliffs that were coming round. Odd that considering the debt has never reached court, they must think we were all born yesterday.

 

I don't think the card contravenes the Data Protection Act but I have enquired with the Information Commissioners Office just in case. I have also reported their behaviour the the OFT although I doubt any action will be taken.

 

I have sent them a snotty letter regarding their actions and will wait now to hear back from them. They breached their own guidelines set out on their website too Credit Solutions

 

Ian

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you could do with recording the telephone calls when they are threaterning you with the baliffs. Would make a good claim for harasment.

 

HAK

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you could do with recording the telephone calls when they are threaterning you with the baliffs. Would make a good claim for harasment.

 

HAK

Not sure I would have the equipment nor the knowledge how to record a telephone conversation, besides which isn't it illegal to do that without their permission?:confused:

 

Ian

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When they answer they tell you they are recording the conversation for training purposes - tell them in return you are recording the conversation - it ISNT illegal to do that provided you state it at the beginning and not halfway through.

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  • 2 months later...

I have received a little yellow card today (Thursday) saying they will call on Wednesday, it doesn't say which Wednesday and it doesn't say whether it will be by phone or in person. Has anyone ever received a visit from these people?

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I have received a little yellow card today (Thursday) saying they will call on Wednesday, it doesn't say which Wednesday and it doesn't say whether it will be by phone or in person. Has anyone ever received a visit from these people?

 

No its just a fright tactic. Ignore it and write to them and tell them you will only deal by written correspondance.

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My hubby has received one of the yellow cards. The 'visit' is due tomorrow between 9am-9pm:) . J. White must be very busy on a Wednesday driving up and down the motorways. No wonder he works long hours:) .

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i received a yellow card today stating j.white would be visiting Wednesday - funny he hasn't shown up. have telephoned and apparently the have no record of me and there sister company must be dealing with it! Who is the sister company?

They never asked date of birth or address to confirm who i was! and putting a reference number on the front of card are you allowed to do that?

Does anybody know how much it actually costs to ring them?

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their sister company are Credit Solutions Limited. I have already complained to them about the cards and they say they are legal as they show no personal data. they merely send it to see if your actually at that address. Best just bin it and ignore it

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well in my eyes its harassment so i will be going to the police about it. i mean why would you just want to check that the person is still there. and in a way it is personal anybody could have rung that number pretending to be you.

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oh, and also forgot if j.white has sat nav he will be looking in the wrong place for me, as the postcode is wrong!! and sister companies are usually based in a seperate place or office!!!

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