Thread: Alphageek Vs Capital One ***WON***

Just read the post by BankFodder, New advice from the Information Commissioner, accordingly I have amended my CCA letter slightly. Added bit in red at the bottom.

Keep your receipts and counterfoil for the recorded delivery and use the Royal Mail site's tracking facility to get your proof of delivery (POD), print it out and staple them all together.

That will give them considerably less wriggle room

My House
My Town
Postcode

Date

Naughty Bank
c/o Wormwood Scubs
London
Postcode




Dear Sir/Madam



Re: − Account Number 0000 0000 0000 0000

With reference to the above agreement, I would be grateful if you would send me a true copy of the executed credit agreement.

I understand that under the Consumer Credit Act 1974 (Sections 77−79), I am entitled to receive a copy of this credit agreement on request. I enclose a payment of £1.00 which represents the fee payable under the Consumer Credit Act. This £1.00 is to be used purely for the purpose of sending a copy of the agreement, and under no circumstances should it be used for any other purpose (e.g. credited to my account).

I understand a copy of this credit agreement should be supplied within 12 working days.

I understand that under the Consumer Credit Act creditors are unable to enforce an agreement if they fail to comply with a request for a copy of the agreement under these sections of the Act.

I look forward to hearing from you.



Yours faithfully,




Alphageek




Enc: Postal Order serial number 000000
Via Royal Mail Recorded 1st Class – DL xxxx xxxx xxGB

Well, the clock is ticking Paintball. So I guess it's just wait and see.

Did you CCA them and what was the outcome?

I have just been playing around with some of the spreadsheets and the APR calculator.

Cap One are currently charging me 34.93% APR on Purchases and the same on Cash Withdrawals. No wonder they print the monthly figure of 2.53% on the statements.

I don't consider myself to be a particularly stupid person, so how have I ended up using a credit card with such a high APR? Oh, I remember now - the banks have taken so much of my money over the previous years and I got in to a spiral of borrowing more to pay them and using CCards in place of being able to use my income!

Capital One: What's in your wallet?

Lots of my money that's what! But when this is finalised, your card won't be in my wallet any longer!

Hi, I have received a reply from CapOne. I will post it later.

I have tried to read through the .pdf version of the CCA (http://www.passprotect.studio400.me....t_Act_1974.PDF) this afternoon and see lots of references to prescribed term and layouts etc. but cannot see a list of what these prescribed items are.

Can someone point me in the direction of a list so I can check what they have sent has all the things it needs to make it a proper agreement.

Thanks.

Here is the letter I received from them.

Capital One Bank (Europe) plc, PO Box 5283, Nottingham, NG2 3YG.

Alphageek
Address

22 May 2007

TEL: 0800 9525150
REF: xxxxxxxxxxxx

Dear Alphageek

Account No. 0000 0000 0000 0000

Thank you for taking the time to write to us about your account.

I understand you'd like a copy of your credit agreement so I've included a copy with this letter. I've also arranged to send you the terms and conditions for your account. These will arrive separately within the next two weeks.

You've asked that we don't use the postal order you've included in your letter for any other purpose. As we don't charge for supplying this information, I'm returning this to you and won't add it to your account.
However, your account is currently one month behind in payment and over the agreed credit limit so it is important you make a payment as soon as possible to avoid further charges.

I hope I've explained things clearly and you'll accept my best wishes for the future.

Yours sincerely

Person

Executive Office Manager

I am going to scan and upload what they sent me as the agreement. It's too low quality to OCR.

Here is the 1st page

Note: I did not obliterate the bit where they signed it. Looks like it was done with a marker pen!

Here is the 2nd page

I also got my postal order back and a copy of a leaflet entitled "Please tell us when we make a mistake..." "...because nobody's perfect"

I am not sure if this agreement has all of the prescribed terms on it or not.

I got this today in the mail from them;

My Address

25 May 2007

Dear Alphageek,

Account Number: 0000 0000 0000 0000

Thank you for your recent enquiry. I have enclosed details of the terms and conditions for your credit card account. Please keep these details for future reference.

If you have any further queries about your account, please call our Customer Services Team on 0800 952 51 50.

Yours sincerely


signature


Person
Customer Accounts Manager

Two big pages of terms and conditions;

Page 1

Page 2

I also received a reply to my SAR with a load of computer abbreviations and their meanings, lots of screen dumps from their system showing my account details containing loads of the codes referred to earlier and my statements from date of opening to date.

There are two things I notice.

1: The T&Cs state charges of £12. My early statements show the old level of charges of £20

2: There is PPI on my statements and the information they have sent re my CCA request has no mention of PPI or me asking for it.

I am going to fill a spreadsheet in soon to work out the amount of charges etc. they have levied to my account.

Any advice on what my next move should be?

I have been using CompoundSheet_v1.9.xls from this site and have 1 question and 1 problem

Question: I cannot see anywhere where I agreed to PPI so I am going to claim this back. Do I just enter it on to the spreadsheet along the LATE FEEs and the like?

Problem: On the Charges & Interest tab, on the right where you enter Interest Date, Interest Charged, Account Balance at Interest Date and Interest Free overdraft (I have entered 0.00 in this column), the Interest Paid on Penalties column is not populating with any values.

This is causing the s69 8% Interest tab and the C.Interest (Daily) tabs to have 0.00 in the columns where the interest on the interest I have paid on penalty charges should be calculated.

HELP! What am I doing wrong?

Has anyone else had this problem with the spreadsheet?

I think I might try the Google version. Is it the same?