Thread: Fat Controller v Barclaycard

Hi

Sent off SAR today for an old account I closed in 2003.

I remember there being lots of charges on it so here goes!!

FC

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I received the following letter from B'card today in response to my SAR from the templates library. They returned my SAR and the £10 fee.

Dear.......

Further to your request for personal data held by Barclaycard.

Unfortunately we are unable to provide you with information you have requested as it has been deleted from our main computer systems and therefore will not be available.

If the purpose of your request for statements was to calculate and reclaim the fees you may have paid in excess of the Office of Fair Trading limit, please write to B'card customer relations at the following address and enclose a copy of this letter:

B'card Customer Relations
PO Box 599
Manchester
M60 3NF


unsigned


Could someone advise me on what the legal position is with regard to keeping data. The account was only closed in 2003.

Is this a standard response and have others had this letter or similar?

What next?

FC

hi there i have just spoken to someone in Barclaycard and they have to keep details of accounts for 6yrs and 1 day

Thanks for that debspet.

I will write back with a non compliance letter and remind them the clock is still running.

I thought B'Card would have got the message since the ICO ruled against their microfiche [problem]. Perhaps they just stall with everyone now?

FC

Originally Posted by Fat.Controller

Thanks for that debspet.

I will write back with a non compliance letter and remind them the clock is still running.

I thought B'Card would have got the message since the Information Commissioners Office ruled against their microfiche [problem]. Perhaps they just stall with everyone now?

FC

ur welcome,

i am having same probs as u with baclaycard, account was closed 2005 and they have seem to have deleted all my details, wonder if i owed them money would they 4 get about it, its my money and i want it back

I would have thought they had got the message after I forced them to to cough up £200 damages last week...

When their 40 days are up, complain to the ICO using the form on their website. Then take them to court.

You could ring or email Adrian Ruffhead reminding him of his humiliating climbdown in case number 07/016920.

adrian.ruffhead@barclays. com

http://www.consumeractiongroup.co.uk...r-subject.html

Thanks for that noomill.

I have just read your thread from start to finish and now know exactly what to do.

FC

Great- hope it works out as well for you as it did for me.

"Toot! toot!" Said Thomas, and he chuffed off down the line to bother some trucks in the goods yard.