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Having been so inspired and entertained by Cornucopia's thread, I have decided it's time for MBNA to pop up to the top of my to-do list.
I was leaving them be for a while as I am not having "current" issues with them (nothing like some of the stories I have read on here)... or so I thought!
My MBNA card has been one of those that has sat idle for probably a couple of years now. Been paying ~£50.00 per month and by the time LATE FEE has been added and interest charged, my balance reduces by about ~£5.00.
Been clearing more pressing debts off. I'm sure you can all identify with this?
Anyway, for a reason that I don't want to divulge in case any friendly bankers are reading whom I have yet to SAR and/or CCA and they could guess who I am, this month's payment was late.
So, imagine my surprise (as Borat would say "NOT!!!") to receive a slimy DCA's letter with the usual bo11ox on it.
This wouldn't be news ordinarily, but I have never seen this DCA before.
Global Vantedge
77-B,
Sector 18,
IFFCO Road
Gurgaon-122015
INDIA
Reg. off.
A-16/9 Vasant Vihar
New Deli-110057
Global Vantedge Private Limited
UK Communications address:
797 London Road Thornton Heath Surrey CR7 6YY
Freephone 0800-404-6602
The slimy DCAs are being offshored now
This is so funny!
I wonder if I agreed to having my data processed by a company outside of the EU. Mind you, I think that little phrase has just come in to being and I have been with MBNA for ages... I am a valued customer don't you know!
Anyway, I will get the ball rolling over the weekend with a SAR and a CCA and keep you posted.
If you've had the card a while then you'll almost certainly find that they haven't got a properly-executed agreement - that seems to be a very common thing.
I've received some good advice on my own thread: Fred Bassett v MBNA so you might benefit from a look at that.
Thanks Fred. I had been reading your thread and Dave's advice has been spot on.
I have had the card for about 6 or 7 years I'd guess. If they have a proper agreement for me, I'll pay my balance off in one payment (there's an offer you can't refuse MBNA)
Ok, I have drawn the letters up. Is it wise to send a CCA and a S.A.R - (Subject access request) (under separate cover with correct fees) at the same time or should I wait until they default on the CCA and then send a SAR?
Got a call at work this afternoon from one of their collection agencies in India.
He was asking for my DOB and I told him I didn't give out personal information over the telephone. He asked if I could give him part of it and he would tell me the rest! LOL
I told him he didn't sound like a genuine caller. I think he went back the start of his script at this point.
Alphageek, looks like I'm the only one to reply to your thread so far. I'm not really knowledgeable enough to give you advice yet, but it looks to me like you're doing fine. Personally I'd be extremely hacked off if they rang me at work - it's happened before and I just refuse to answer the security questions.
I expect someone with a bit more experience will come along soon. Hang on in there!
No worries Fred. Thanks for your input so far. I do appreciate it.
The DCAs don't worry me in the slightest. I think tomorrow I will tell them if they can guess my shoe size, I will answer their questions.
SAR & CCA will be with them tomorrow, deemed delivered the day after. I'm sure some of the "heavies" will chirp up if I need any help. I think they'll all be getting tipsy in Corn's thread. Or reading about Telford Kev vs Lloyds.
No calls from the DCA today. I was so looking forward to one as well. Perhaps they were reading this and realised they don't know my shoe size, so decided not to bother
It just goes to show what a complete waste of time these people are. They can't even let us have some fun with their DCAs. Is there a template letter so I can file a complaint with the sense of humour commissioner?
Your decision not to pay your arrears of £xx.xx, despite our reminders and offers of assistance, has forced MBNA to withdraw your credit line, and inform the Credit Reference Agency of the arrears.
If you persist in non-payment, your arrears will continue to be reported to the Credit Reference Agency, leading to a Default being registered against your name. This may severely affect your ability to borrow in the future, and will increase the likelihood of legal action, or a referral to a debt collection Agency. In addition, if a Default Notice is served on you, the full outstanding balance owed by you will become due immediately. You can prevent any of these actions being taken by choosing to bring your account up to date. Payments can be made by debit card on freephone 0800 028 0687; at your own bank using your statement giro; or by cheque payable to 'MBNA EBL', sent to:
MBNA Europe Bank Limited
PO Box 175
Bolton
BL78 &NA
(Please write your credit card account number on the front top left-hand corner of the cheque.)
If you are unable to make your payment, please do not ignore this letter. Our specialists are available to assist you on 0800 038 0687 Monday to Thursday 8am to 9pm, Friday 8am to 7pm and Saturday 9am to 1pm.
If you have made a payment on the account to cover the arrears in the last three days, please ignore this letter.
From my reading of the other threads I believe that you just persist with your CCA request. Apparently once you've made this the account is in default and they are not allowed to pursue you in this way.
You might be better off waiting for someone with a bit of experience to confirm this. It's a bit disappointing how so few people seem to comment on your thread. I don't know what's going on here. Maybe you could read through some of the other MBNA threads and get one of the experts to have a look at this one.
Unfortunately i'm no expert but just thought i'd chip in to say it looks like you're doing the right thing so far.
I've just sent off CCA / S.A.R to MBNA on behalf of hubby. He's in exactly same position, - not used card for years - had no line of credit for most of that time - most of payment goes to interest or charges!
I shall keep checking your thread to see how you're progressing. I do wonder, are threads in the general debt and debt collection forums more visible?
You might be right about greater visibility, but this thread has had plenty of views. I'm sure if I seem to be going wrong some of the "bigb hitters" will put me right.
Good luck with getting your hubby's card sorted out.
The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.
Not had any more communication from them since the letter on May 19th. They have not reported anything to the CRAs either.
If my dates are correct I think they are now in default of the CCA request.
Should I bother writing to them or just wait a further 30 days until they have committed an offence?
I thought there was a template letter to send telling them that as they are outside the 12 days permitted to respond to a CCA request that you no longer acknowledge any debt to them... but as usual, I can't find it now.
The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.
I think the general consensus is just to let the 30 days pass and let them commit an offence, dont want to rock the boat and force their hand into providing an agreement.
My account is in dispute, 2 weeks left before they commit the offence at which time, i will write them a letter stating, no agreement = no more payment and the fact i paid while my account was in dispute was just a goodwill gesture on my part
Hi, have done the same as you for my daughter - typical dozy ma sent out cheque unsigned, they kindly returned a couple of days ago with S.A.R - (Subject access request) statements and saying that on this occasion they'd done it for free, wrote back saying that it was a little curious they had complied with SAR(cheque was for £11) but hadn't provided a copy of the agreement!!! Don't think Global Vantage is really a DCA as I remember when I was claiming back charges from MBNA they shoved me across to them but if you had a payment slip at the bottom of the letter you will notice its still Abbey/MBNA, we have had the same with daughter but we just say the account is in dispute, my hubby got them last time and said what you are doing is illegal, the guy said he didn't understand, as you say, you can have fun, its so nice not to be frightened of them isen't it?
I think the general consensus is just to let the 30 days pass and let them commit an offence, dont want to rock the boat and force their hand into providing an agreement.
My account is in dispute, 2 weeks left before they commit the offence at which time, i will write them a letter stating, no agreement = no more payment and the fact i paid while my account was in dispute was just a goodwill gesture on my part
So that fact that I have sent a SAR and a CCA means my account is in dispute and they can't default me or sell on the debt?
The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.
AlphaGeeK Vs MBNA **WON**
to pop up to the top of my to-do list.
The slimy DCAs are being offshored now
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Re: AlphaGeeK Vs MBNA
Re: AlphaGeeK Vs MBNA
Originally Posted by wednesday1867
