Me v A&L - Unleash Hell
I switched to A&L from HBOSand well am I now starting to wonder if it might have been a case of better the devil you know...anyway due to the way A&L seem to process transactions - eg they showed a cheque drawn on my account on their internet banking screen on Weds - showed that the money had CLEARLY left the account and that we had £x amount left to withdraw - but when I went in again yesterday the figures had all changed, they said the cheque hadn't cleared and I have been charged £34! I am furious. The guy on the phone last night was really cheeky and said "you should have got a clue when you went to withdraw money and couldn't" er well we COULD and did withdraw money. They also didn't cancel a DD I asked them to meaning we ended up paying our council tax twice and went OD cos of that.
Anyway I have £167 of money to get back from them not a lot I suppose compared to many others but I am so furious at them I am not letting them away with it. Do they threaten to close accounts frequently? I have accounts elsewhere so couldn't give a monkeys whether they do that to me or not - indeed I'll just take the £700 a month of other business I give them elsewhere.
Got details of all the charges so sending prelim letter now!
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