Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Although I have a consumeractiongroup email, this is my first post on the forum. So hello one and all..
I have been with orange for many many years. Infact I worked for the company and my bills always paid on time via direct debit. However when I left te company, I was never removed from the "liberate" talkplan (employee tariff..). I informed them, but recieved no response from them or change of talkplan etc. So I just left it as my bills were always paid promptly anyway.
However, last week I had an outstanding overdue amount of £75, which was due to chaneg of work and called to explain. Within 3 days I called orange to pay this amount. Unfortunately, 178 (colections) were closed and was diverted to pay online via there automated service. On three occassions it said it had problems with my card details and would connect me to a CSR...each time the line went dead everytime. I gave up on the third attempt... thensuddenly recieved three text messages explaining "three" payments of £75!! The automated service was obvioulsy faulty..as it was giving me false information, it DID actually take the payments!!!
I called the next day to query what had happened and was told they would pay into my salary at end of month. I explained you'll have a hard job, as I know longer work for you! I was transferred to Internals, they changed my tarriff and then they expalined it would take 3-5 days to refund my credit back to my card. Ok, seemed reasonable...
3-5 days went by, still no credit.. called back orange - told it had not be actioned for some "obscure" reason. Told again 3-4 days.......... Mmmm.. £150 not a huge amount of money, but is too me! I have a family to feed and bills to pay. It annoys me that Orange are taking sooo long to sort tis out. I contacted my bank, they could not help at all as the payment had been taken and it was Orange's responsibility.
So yet again, after 3-5 days, still no refund. Called back and told it had only been "actioned" today!!!.... I was not happy at all and the CSR told me that "as an ex-employee" you should know the procedure!? lol - yes I do know the procedure (I was a Team Leader..) and it stinks!!
I am awaiting a call back from a Team Manager, but I have been pre-warned I will be unable to have this re-paid back to my card immediately..I will need to (yet again!) wait 3-5 days...
Sorry for the long drawn out explanation... but this has to be totally ridculous??? As a Team Leader working for orange some time ago, any calls of this nature escalated to me were usually done by payment processing the same day!? The CSR I spoke to said, not any more.
Do I have any rights on this one?? Or is it just a waiting game... any advice would be much appreciated!
Well, because you were on Liberate the system just isn't set up to handle payments in this way due to it being an internal tariff. Yes its a scandal, and no they need to sort it out, but no matter how long it takes they have your money when they shouldn't so it makes sense to have the clock ticking on the amount of compensation you expect for their lack of speed in resolving the issue. That always makes you feel contended.
Orange Mobile Overpayment Refund Problem
for many many years. Infact I worked for the company and my bills always paid on time via direct debit
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Re: Orange Mobile Overpayment Refund Problem
