Clueless !!
Hi guys and gals
Have found the link to this little gold mine of info thru the Motley Fool web site. This makes for very interesting reading.
I've read the basics of how to make a claim, then thought that I'd take the bull by the horns and ring the bank, I spoke to an account manager and she agreed to send a substantive list of all bank charges applied to my account within the next 3-5 working days, no request for the £10 DPA charge and she was very polite.
I then rang customer relations and spoke to an initially very polite lady called Gillian. I told her that I believed that the bank charges applied to my account were now deemed unlawful, she replied that only Credit Card charges were found to be unlawful and that theirs were ok!!! I challenged her again and said that I would need a substantive list of all bank charges for the last 6 years. She said that the bank would need it writing and gave me a PO box number to write to and then cut the conversation short!! It's true that the left and the right hands don't know what each other is doing.
I'll send them a letter anyway!!
Funky
Similar Threads:
Reply With Quote
