Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I used to work for a well know company and i was always told not to refund any charges unless they whinged or complained enough to give them back. So that is what i used to do. I wasnt comftable with so i left after 3 months of being there. Hope this helps
I think lots of companies have this kind of 'policy' although they never admit to it. I know when I worked for a big company we had a log of any refunds or gestures of goodwill we gave and this was brought up in our appraisals ( which were linked to our pay ) and highlighted if they felt it was unreasonable.
Good on you for leaving; hope you got a good job to take it's place
Hi
I am horrified that they put the onus of charge refunds onto the staff in such a way
I was never involved in the actual return of charges, but do know that charges/refunds form part of the Banks buisness, and thus the Manager has to balance the books, and gets brownie points if the refund quota is not used up.
Speaking to a lady from TalkTalk, she said "as I have not used my refund today, you may have it" bless her, the fact it was their fault!*$!
Workers and customers alike are being held up to ransom with charges
I'm speechless
delta666+powell I feel for you being put in that position, as it sooo easy as a customer to take it out on the person you are speaking to
The best to you both
LTSB court date 25/7/07
17/7/07 I WON I WON I WON!!!! :grin:
HSBC court date 11/9/07 (stayed)
CapOne lba 7/1/08-15/3/08 WON.
Citicards lba 14/1/08
Read Read and Read Some More
If I've been helpful in anyway please tip my scales
Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.
credit card company
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Re: credit card company
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