I made a mistake by sending the letter before actionout instead of the preliminary request for repayment. Just got too excited when I got my list of charges back and got to work straight away without thinking it through. I've received a letter back saying that they are sorry I'm unhappy and are looking into it, but my 14 days notice are coming to an end. Do I need to put a claim in straight away? Sorry if this is covered somewhere else but I looked through the FAQs before I posted this.
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