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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just got going!!!


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Hi all!!!:)

 

Just sent off my Subject Access Request last week (30 April 2007). I wouldn't even have started without this site!

Can anybody tell me if there any major pitfall dealing with Royal Bank Of Scotland? (closing accounts etc.)

Also, I don't seem to be able to access the spreadsheet to calculate my charges and interest.

I'll let you all know how I get on!!

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My claim was dealt with very swiftly by them and i have not had any accounts closed. All the best Pedro.

 

 

W

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Most common thing right now is delaying tactics.

 

Ensure you keep to your timescales regardless of how long they tell you they are going to take.

 

If you need access to a spreadsheet, try this one

 

http://www.consumeractiongroup.co.uk/forum/general/51736-excel-contractual-interest-spreadsheet.html

 

Go further through the thread as there is a version 1.9 further along.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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yes - from what I'm experiencing I reckon T4FF's right - delaying tactics (in whatever form it takes) is most serious tactic they use. From what I've read in this RBS forum it doesn't sound as "dirty" (dirty tricks) as with Barclays or Barclaycard........ so keep the faith!

 

They've so far strung me along, albeit over a big claim, and I'm on the verge of completing my N1 form and taking them to court......

 

Just make sure you "...cross all your t's and dot all your i's" with them in all your correspondence and you shouldn't have too much trouble...... says me nervous in anticipation of my local court house and making my first ever court debut!

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This entire website is a real godsend in terms of collectively putting all our heads together and giving advice.

 

I've found both threads and comments so so useful....... and people are really friendly and helpful....

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Hi all!!!:)

 

Just sent off my Subject Access Request last week (30 April 2007). I wouldn't even have started without this site!

 

Totally agree with your sentiments about the site. You're on roughly the same timescale as me! Race ya!

 

Good luck!

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Hi All!!

 

Sorry for not replying to anyone who posted here, I can see that some people have but for some reason I can't access them!!:confused: Maybe I'm not set-up correctly or something. Any advice welcome. (But I probably won't be able to read it!!!!) I might try unregistering from the site and then reregistering. Thanks to anyone who contributed. If I get sorted out I'll let you know. Thanks again!!!!!!!!!!!!

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A friend of mine has made two successful claims (one RBS, the other one I forget). He did have trouble with The Yorkshire Bank though. They sent him a cheque for nowhere near the amount he was claiming and saying "Full and final payment" If he would have cashed it I think that would have been the end of his Claim. He sent the cheque back. He showed me the court application papers, but I think they'll settle before that. so watch out for that trick!

Thanks again all!

 

Oh, and Ed P, You got A race on your hands:D !!!!!!!

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