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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Overdraft And Cca


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Hi

can anyone please tell me if i can requested a CCA from a debt collection agency, the debt has been passed on for non payment of overdraft and my bank closed my account coz i couldn't afford to pay them back all at once.

the reason i ask is not because i refuse to pay it, more a fact of the collection agency is being awkward.

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Yes, You want to make sure the are legally entitled to collect on the alledged debt, but I would also send a SAR to your bank to see if they have added any unlawful charges.

No one can make you feel inferior without your consent :)

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Sorry Lan01, but CCA DOESN'T cover bank accounts.

I do agree though that a S.A.R - (Subject Access Request) should be sent to the bank and start the process of reclaiming charges.

While you are doing this send a DISPUTE notice to the DCA saying that this account is in Dispute with the original creditor and as such no action can be taken.

Be VERY careful whose advice you listen too

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Hi all

Thanks for advice given,i spoke to a retired barrister last night who has now assured me that i can ask for a cca on the grounds that i had an agreed overdraft. i.e. they charged me monthly for using it.

 

The cost of borrowing £1000 for 365 days is £77.5 based on a rate of 7.75% EAR

This proves that credit is applied

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Below is an extract from

 

http://www.lacors.gov.uk/lacors/upload/5883.DOC

 

1.1 What is covered by the s74 determination?

 

A determination under s74(3) was made by the OFT with effect from 1 February 1990. It applies to d-c agreements enabling the debtor to overdraw on a current account, under which the creditor is a ‘bank’ as defined in the Bankers’ Books Evidence Act 1879, provided that certain conditions are satisfied – see Q1.5.

 

A separate determination was made in respect of certain agreements connected with the death of a person.

 

Copies of the determinations may be obtained from the OFT.

 

Agreements covered by a s74(3) determination, and satisfying the relevant conditions, are exempt from most Part V rules including s61(1) on execution. However, the Agreements Regulations will apply to any document embodying such an agreement, and to any term expressed in writing – see Q1.2.

 

1.2 Are all bank overdrafts exempt?

 

The s74 determination in respect of bank overdrafts (see Q1.4) applies subject to the following conditions:

· the creditor must inform the OFT in writing of his general intention to enter into such agreements;

· the debtor must be informed, at or before the time an agreement is concluded, of the following:

o the credit limit (if any)

o the annual rate of interest and any charges applicable, and the conditions under which these may be varied

o the procedure for terminating the agreement;

· the above information must be confirmed in writing.

 

Furthermore, where a debtor overdraws a current account with the tacit agreement of the creditor, and the account remains overdrawn for more than three months, the creditor must inform the debtor in writing not later than seven days after the end of that period of the annual rate of interest and any charges applicable.

 

But unfortunately, i have no idea what the above exactly means, other than the CC act does cover bank overdrafts in some shape or form.

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Many thanks for your input.

it is a complex matter that would most certainly fall in the debtor's favour.

 

if this matter was to reach court it would be a case that from the debtor's point of view that the bank placed the money into the account as a goodwill gesture.

if it was a borrowed sum then an agreement would take place.

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I was/am in the same situation regarding a bank overdraft, i have since sent them a letter offering a monthly payment of £7, until such time i fully understand the relation with the CCA and overdrafts.

 

I included the following in my letter..

 

The commencement of legal proceedings now under such circumstances could be counter to the ‘Overriding Objectives’ of the new Civil Procedure Rules. You will be aware that the Overriding Objectives underpin everything the court does. Moreover, paragraph 4 of the Protocols Practice Direction states that in cases not covered by an approved pre−action protocol, the court will expect the parties “to act reasonably In trying to avoid the necessity for the start of court proceedings”.
I would rather offer them a small monthly fee, until i can sort myself out. I believe they can serve us up a CCJ at anytime (aslong as they have sent you/me a default notice) so hopefully my letter goes some way in stopping that, i also said in the letter i wouldnt be dealing with the debt agency anymore.

 

I dont know for a fact if this is the best way, but worth considering. I can pm you the whole letter if it would be any use to you.:)

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  • 1 month later...

subcribing:-D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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I too am subscribing. I CCA'd a DCA who informed me that it didn't cover the debt I am disputing because it was an overdraft! I have found the info above very helpful..still trying to draft a letter to the DCA informing them of their mistake! Plus they did not return my £1.

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  • 2 years later...

Sorry for bumping an old thread but this is really interesting. I'm wondering what to do myself now as I have a DCA chasing me for a student overdraft that I defaulted on in 2006. The overdraft itself was interest-free, but the amount that the DCA is asking me to pay now is MORE than the default amount so they have obviously charged interest.

 

Has anyone got a good template letter or any suggestions as to what I should write? I'm happy to offer a monthly payment to them, I'm just struggling with what to write.

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