Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
sent my SAR 1st march they have cashed my 10.00 cheque,but when i rang thenm last week they told me to send the SAR again,as they seem to have lost it,i did point out to them that they hadnt lost the 10.00 cheque,so will ring again tommorrow
well im still waiting for the statements,from myh SAR sent 3rd march they cashed the 10.00 fee,then decided they had no letter with it,now if they had no letter how come they credited my account with the 10.00 umm,so sent the SAR again.i have rang them so many times and cant get anywere with them,gonna try again later.
At least you didn't lose the £10. You need to ensure you send the SAR request to the correct department, as it it goes to CS, the cheque is simply credited to your account and the SAR request binned as they haven't a clue as to what you're asking for!
hiya mo, Was just wondering how your getting on. Just sent SAR request and by the looks of your thread i dont suppose that letters going to get there haha..
thanks
karen
hi,everyone,still nothing from virgin media,was wondering what to do next,im sick of ringing them,i thought about sending in a complaint,but that seems pretty usless as well,any thought anyone?
well i finally got my copy statements today (yipeee) its only took them since march and a million phone calls to get them,so ive got loads of 10.00 late payment fees,then non d d fees start at 2.00 then 3 then 4 now 5.00,can i claim all these back,and what letter do i send with my list of charges?thanks
Just total up all the charges you didn't agree to - list them along wit the date applied, then send a letter requesting a refund (or account credit). Give them 28 days to provide the reversal. Advise that if full repayment is not made by the relevant date, you will institute recovery in full of these charges, plus court costs, without further notice.
Send this by RD, and ring the date in your calendar to await their response. In my case, they always process a bill credit before the date stated.
i have worked out how much they owe me,and done a schedule to send to them,im struggling with what to put in a letter asking for them back,anyone can help,please
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mo v virgin media
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