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hello i have read up regarding virgin media and was wondering what address to send a s.a.r. to there seems to be a few addresses on this forum the london swansea and the wythenshaw address which buzby added on a other post i am claiming my d/d charges or i am intending to anyways i have had a few late payment charges of ten pounds over the many years with vm due to me working away alot but it is no fault but my own i suppose but from reading the posts it is possible to claim them back.can anybody tell me what i need to do regarding the address or the right one ect thanks.
You do know the late payment fee was only introduced last year? The Wythenshaw address is still fine if you are ex NTL, but if you were ex-TW, I can't advise.
DATA CONTROLLER
VIRGIN MEDIA LTD
160 GREAT PORTLAND STREET
LONDON
W1W 5QA
This is the data controllers address, however i would not hold your breath, i sent my SAR on 27/02/2007, nothing received despite a non compliance letter sent 2 weeks ago.
If anybody has a number to chase up these cowboys i would appreciate it.
Hi
I sent SAR to virgin media (Telewest) to the London address in April,then a reminder 2 weeks ago to the Cardiff address.Got a letter back today with a number to call.
Louise Jones Customer Concern Team 0845 454 1111
Hope this helps.
thanks for the reply, however they know less than nothing. woman i spoke to suggests i should send another letter and that it can take a long time. no s***, nearly 3 months and no acknowledgement letter, not a sausage. it makes me more determined, not less, to pursue these cowboys.
yes,go for it, the letter I got today was to say they hadn't complied because I did not include £10 fee! Big mistake on their part cos I'm just about to mail the printed receipt from Postal order made payable to Virgin media. Just another stalling tactic on their part.
@bookworm, apologies but i have been a bit lax in the threads and progress stakes. i have about 5 credit card companies to burn and telewest. i will start some threads today listing the events so far.
i now have a name and number for the data controller at virgin. i will publish it once i have spoken to him.
Hi
I sent S.A.R - (Subject access request) to virgin media (Telewest) to the London address in April,then a reminder 2 weeks ago to the Cardiff address.Got a letter back today with a number to call.
Louise Jones Customer Concern Team 0845 454 1111
Hope this helps.
This number gets you through to the automated line "please enter your phne number and select an option" etc...
Virgin Media Help
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Originally Posted by angel49
