Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

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  1. #1
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    Default HSBCrusher v HSBC - The Battle continues.. claim 4 ready to go!

    I have been reading this fantastic website for a while now. I extracted the last 6 yearsicon' worth of information out of HSBCicon, and there is quite a whack of money taken, nearly 3 grand in total.
    I have sent off the first letter (that was in your library), then I sent off the lbaicon 14 days later (got a rubbish standard "we are dealing with your complaint blah blah blah... and a nice leaflet as a reply). There is just over a week to go before I put in a claim in the small claims court.
    Am I right, but does anyone think that these guys have been actually cranking up the charges the past few weeks?

    Similar Threads:

  2. #2
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    Default Re: Let battle commence!

    Good luck with your claim.

    To be honest, I don't think the charges have changed - in fact they haven't changed anything at all. The systems are still automated, and they are still charging £25 a time, in defiance of the recommendations made by the OFT.

    Best course of action is the one you are taking - don't let them divert you...you are about a fortnight from your money.

    Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

    All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  3. #3
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    Default Re: Let battle commence!

    Hello! great to meet you.
    In my case the charges have not really gone up, it's just they seem to be applying them more, with tactics, making sure you go over just a little, and then bounce everying else. So they get their £125, and then lots of £30 bouncy charges, (or those "card misuse" fees, definitly some sort of penalty rather than cost) very profitable. Funny, they then bounce all payments except the bank charges. If there are insufficent funds to pay your car insuranceicon, how is there enough to pay the charges?
    In any case, the only reason there is not enough money is because of last months harvest.

    Just one other thing- do you think they are likely to close my account?


  4. #4
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    Default Re: Let battle commence!

    Quote Originally Posted by HSBCrusher
    Hello! great to meet you.
    In my case the charges have not really gone up, it's just they seem to be applying them more, with tactics, making sure you go over just a little, and then bounce everying else. So they get their £125, and then lots of £30 bouncy charges, (or those "card misuse" fees, definitly some sort of penalty rather than cost) very profitable. Funny, they then bounce all payments except the bank charges. If there are insufficent funds to pay your car insuranceicon, how is there enough to pay the charges?
    In any case, the only reason there is not enough money is because of last months harvest. -

    Just one other thing- do you think they are likely to close my account?
    dont worry about it , you can put all these extra charges onto your claim if they have come out of you account by then, if they havent, then its pretty easy to get them back in the future , now you know what to do

    HSBC- £4995, settled payment in full

    if you found this post helpful, please click the scales (top right of post), ta

    if you're not sure what to do?, Read the FAQ's
    Unsure about what to claim, or confused about overdraft interest? Charges explanation

  5. #5
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    Default Re: Let battle commence!

    Thanks for your encouragement.
    This really could be quite good fun.
    Anyone out there had their account closed over a claim?
    Or is it usual for it to be left open?


  6. #6
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    Default Re: Let battle commence!

    dont quote me on this, and i havent read all the threads for other banks, but akaik no-one has had their HSBCicon account shut down

    HSBC- £4995, settled payment in full

    if you found this post helpful, please click the scales (top right of post), ta

    if you're not sure what to do?, Read the FAQ's
    Unsure about what to claim, or confused about overdraft interest? Charges explanation

  7. #7
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    Default Re: Let battle commence!

    Some have had their accounts closed as a condition of payment (not neccesarily HSBCicon though), so it is always wise to have a parachuteicon acount open ready and waiting, or even better, just switch anyway!!


  8. #8
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    Default Re: Let battle commence!

    Here we go.
    I have this morning received the standard "you still get Free Bankingicon blah blah why are you comlaining blah blah we do not agree the charges imposed by the bank constitute a penalty clause blah blah blah" from a Mr Johnson. I have seen this standard letter already here on this website, so I am not deterred.
    It ends "I hope that matters have now been resolved to your satisfaction." How can it be? Where's my money?
    Not a penalty clause? Why call the charges "card misuse fee"? The word "misuse" surely implies just this?
    Do I just put in the claim on the 14th day, or will another letter be needed about how I am now on the phone to the local papers.....


  9. #9
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    Default Re: Let battle commence!

    OK. As long as you have done the initial letter and the lbaicon, stick to your 14 days and go to Moneyclaim.

    As for closing the account.. they didn't close mine !

    I had a parachute accounticon ready and got the new bank to do all the transferring of DD's etc. just in case.

    My new bank offers a much better overdrafticon rates (not needed now ) and pay over 4% gross interest (better then the 0.1% HSBCicon paid me).

    Remember, the banks are playing a game, the same as you. It's like a game of bluff, double bluff and chicken all rolled into one. Keep your nerve, follow the guides on here and you will be fine.

    Been through the system. Keep going... it works !

  10. #10
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    Default Re: Let battle commence!

    I have had a peek at some other letters on this site that have been written in this instance, this is a cut and paste type letter I am going to send.
    Should I bother, or should I just go ahead and claim?
    I suppose another letter would show I mean buisness, and could result in a pay out?



    Dear Mr Johnson

    Many thanks for your letter dated 26 May 2006.


    I am dissapointed that you will not return the money you have taken from my account.

    My claim is for £XXXX.XX in punitive charges unlawful in Common Law.


    I shall be sticking to my original timetable, giving the bank until 6th June to satisfy my claim in full, and unconditionally. If I do not receive a satisfactory response from you by this date, I will proceed to issue a claim for recovery of this sum in the courts, plus additional charges you have made recently, plus any costs, plus £XXX.XX in interesticon



    Yours Sincerely


  11. #11
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    Default Re: Let battle commence!

    i wouldnt personaly, sticking to your original timetable shows you mean business, the faq's are pretty clear on this, submit your mcol now, and you'll have your money soon enough

    HSBC- £4995, settled payment in full

    if you found this post helpful, please click the scales (top right of post), ta

    if you're not sure what to do?, Read the FAQ's
    Unsure about what to claim, or confused about overdraft interest? Charges explanation

  12. #12
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    Default Re: Let battle commence!

    I am now in the process of filling in my moneyclaim form.
    When you kick the box concerning claiming interesticon a message comes up saying that I should include this wording...
    The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from {date when the money became owed to you} to {the date you are issuing the claim} of £ {put the amount} and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of {enter the daily rate of interest}.
    What do I enter for the last bit, daily rate of interest?



    HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE
    Capital One WON Link HERE
    GE capital (5 accounts) WON link HERE
    Lloyds bank account WON second claim starting! link HERE
    Budget insurance cough up WON link HERE
    Principles WON link HERE
    A&L (Mrs Crusher's account) claim link HERE
    Barclays claim link HERE

    Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.
    IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

  13. #13
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    Default Re: Let battle commence!

    Take your total claim amount (excluding Court fees etc), multiply it by 0.00022 - this is your daily rate of interesticon.

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.


    "Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)



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  14. #14
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    Default Re: Let battle commence!

    Thanks Barracad.
    This is very stressy!
    All saved, just have to click submit on Tuesday.... and off it goes.
    If this works out, I will be claiming against loads of other cards/accounts.



    HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE
    Capital One WON Link HERE
    GE capital (5 accounts) WON link HERE
    Lloyds bank account WON second claim starting! link HERE
    Budget insurance cough up WON link HERE
    Principles WON link HERE
    A&L (Mrs Crusher's account) claim link HERE
    Barclays claim link HERE

    Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.
    IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

  15. #15
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    Default Re: Let battle commence!

    Moneyclaim sent off today, processed for tomorrow.
    What a pain trying to fit it all in the box! (24 lines)
    Reading around, I feel it might be a good idea to send the bank a recorded delivery letter telling them I have taken this action (so there is no problem with the bank saying they didn't get a chance to fight!)




    HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE
    Capital One WON Link HERE
    GE capital (5 accounts) WON link HERE
    Lloyds bank account WON second claim starting! link HERE
    Budget insurance cough up WON link HERE
    Principles WON link HERE
    A&L (Mrs Crusher's account) claim link HERE
    Barclays claim link HERE

    Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.
    IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

  16. #16
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    Default Re: Let battle commence!

    Sorry to hijack but am I missing something with the interesticon calculation? If the daily rate is 0.00022% then that x 365 = 0.0803. Isn't that 0.08% per year? I thought 0.022 x 365 = 8.03% would be the right calculation?

    Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage
    Sisters NatWest - Claiming £1056 - SETTLED at AQ stage
    Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage
    GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08
    MBNA: Claiming £150 - SETTLED IN FULL at LBA stage
    HSBC: £1014 - SETTLED at LBA stage + pending charges removed
    Sisters HSBC - £300 - SETTLED IN FULL at prelim stage
    Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.
    Capital One - claiming £605.54 -SETTLED IN FULL



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  17. #17
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    Default Re: Let battle commence!

    Quote Originally Posted by norvernrob
    Sorry to hijack but am I missing something with the interesticon calculation? If the daily rate is 0.00022% then that x 365 = 0.0803. Isn't that 0.08% per year? I thought 0.022 x 365 = 8.03% would be the right calculation?
    The daily rate is the claim amount x 0.00022 (which is the same as x 0.022%)

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.


    "Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)



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  18. #18
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    Default Re: Let battle commence!

    I used the 0.00022 calculation, it works fine, about 75p per day on three and a half grand.



    HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE
    Capital One WON Link HERE
    GE capital (5 accounts) WON link HERE
    Lloyds bank account WON second claim starting! link HERE
    Budget insurance cough up WON link HERE
    Principles WON link HERE
    A&L (Mrs Crusher's account) claim link HERE
    Barclays claim link HERE

    Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.
    IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

  19. #19
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    Default Re: Let battle commence!

    Quote Originally Posted by Spiceskull
    Best course of action is the one you are taking - don't let them divert you...you are about a fortnight from your money.
    Just got a letter back from the court, they intend to defend.
    They now have 28 days in which to offer a defence.



    HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE
    Capital One WON Link HERE
    GE capital (5 accounts) WON link HERE
    Lloyds bank account WON second claim starting! link HERE
    Budget insurance cough up WON link HERE
    Principles WON link HERE
    A&L (Mrs Crusher's account) claim link HERE
    Barclays claim link HERE

    Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.
    IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

  20. #20
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    Default Re: Let battle commence!

    Quote Originally Posted by HSBCrusher
    Just got a letter back from the court, they intend to defend.
    They now have 28 days in which to offer a defence.
    This is the stage where i will be bricking it. Cant wait though!

    Good luck.

    HSBC Current - Prelim sent 2/6/06 £1060 Reciept confrimation 5/6/06
    HSBC Credit - Statements requested 6/6/06 - I reckon around 500 notes.
    NATWEST - Parachute account opened 4/6/06


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