Thread: Coalfire Vs Barclays

Sent my first letter 5th May giving the 14 days to respond had not heard anything so sent the lba 23rd May, Was speaking to the bank today with regards another complaint on my account (seems to be a few problems lately) and they mentioned the charges so I asked what was happening and why they hadn’t responded.

I was informed that under the FSA guidelines they have at least 4 weeks to try and solve my complaint. Is this true? is the 14 days not enough? or is the 14 days given on the LBA in order to apply with the FSA and the 4 week time period?


They did tell me that an acknowledgment letter had been written on the 11th but not sent and read the letter over the phone, basically saying they are looking into it but it may take some time to go through statements.

Told them I hope they have more luck than me as when I ordered my statement I was sent somebody else’s.

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FSA guideliness have no bearing whatsoever on your timetable. Nothing subtracts from your rights to seek remedy through the legal courts of our country.

Tell whoever told you that, to seek advice from their legal department, they are obviously talking out of their rear orrifice.

Submit your court claim when your lba deadline has expired. Show them no mercy.

FP

Stick to your guns Coalfire and you will get your money back.

Keep us posted how you get on.

Well they have offered just under half £30 under to be exact. So they have been told to stick it. Oh well another 14 days then its off to file.
Also they havn't come up with a copy of the letter they supposedly sent earlier.