Ticket Master Error! Where Do I Stand?

**sitcom123** · 26th April 2007 19:57

I recently bought 4 tickets to go and watch the police in concert at the MEN in Manchester purchasing tickets via ticket master. I specifically asked for lower tier seats and was told there were seats available on lower tier block 106. when i looked at the seating plan i went ahead with the purchase. I got the tickets through last month but never really checked them, i have just got them out to confirm the date with my friend and have noticed that the seat allocation is on the upper level behind the actual stage, so not only am i on the upper level in the gods but have got a rear view of the stage!!!!!!!!!! I have rung ticketmaster and they say that i am in 106 but up in the gods not where i asked, she said it looked like it might be an operator error but couldnt discuss it with me as i wasnt the cardholder who booked the seats, I booked them on my hubbys credit card and he is out for the evening so will have to get him to ring first thing tomorrow. Just wondered if any of you could give me any advice on where i stand with this and any advice anyone could give me before we ring them tomorrow

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**sitcom123** · 27th April 2007 07:53

Would be really grateful for some advice on this please

**buzby** · 27th April 2007 08:10

IF it is operator error then they're bound to rectify it, however it all hinges on how long you have had the tickets before querying them. If you've only had them a day or so, a swap should be possible, but if you've only notice and had the tickets for awhile, they could assert you had time to check the tickets and did not complain at the time, and therefore accepted them.

**dw190** · 27th April 2007 08:26

Was the order made over the telephone?

I think Ticketmaster record all calls to their ticket order lines.

**sitcom123** · 27th April 2007 08:30

yes it was made over the phone and the operator def said they were lower tier block 106. I have had the tickets about four weeks my husband rang me and told me they had come and he put them away, never even thought about checking them at the time as i have never had any problems before

**sitcom123** · 27th April 2007 09:11

on the phone to them now, they have put me on hold to discuss what they can do, says ticket master operate a no refund policy though, but as it is operator error should i insist on one

**CAGisforME** · 27th April 2007 09:28

I wouldn't insist on a refund if you still want to see The Police!

However, have you checked the tickets to see if they say "Restricted View"? - normally, if you are to the rear of a stage, etc they say that on them.

If you have been sold tickets with a confirmed Restricted View I would tell them you should have been informed of this. (Normally these seats would be discounted slightly).

Are you ABSOLUTELY sure of where the seats are in relation to the stage that The Police will be using? I had tickets for a gig recently that looked like we would be able to see nothing without a periscope, however, when we arrived we were pleasantly suprised to find we were actually right next to the stage, as the band arranged the staging differently to one we had seen before in the same venue.

I hope you get it sorted and that you have a great time. (V jealous - they were sold out by the time I got through!)

**sitcom123** · 30th April 2007 13:59

Ticket master have rang me today to say they have credited my account with a full refund. The tickets were in the gods at the back of the stage with very limited view of the back of the stage!!! The error they say was that within this section of the arena is a block 106 and the operator had made an error. They were very nice and it was easily refunded without any hassle at all.

thanks to everyone for their advice

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