Thread: Umps vs SkyCard

Fresh (ish) from my success against HSBC I am now 'doing' all the cards and other accounts.

Sent S.A.R - (Subject access request) letter on 16th April requesting charges with £10 cheque.

£10 cheque returned along with charges list in only 3 days!!!!

Amount comes to £140 with interest

Prelim sent today 26th April recorded delivery.

Will keep posted

Umps

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I have recieved a letter today from a Richard Heaysmann (customer relations manager) in response to my lba. The gist of the letter is this:-

They have said

1. They are not prepared to consider any of the charges of £12 as they have been reviewed in 'the office of fair trading investigations' - IS THIS CORRECT??

2. They are prepared to consider the other £75 and have offered me half £37.50. They have also given me information of how to complain to the Ombudsman and constantly refer to my 'complaint'.

They state I have 6 months to respond and if I speak to the ombudsman the offer will lapse.

IS ALL THIS NORMAL FOR A CREDIT CARD COMPANY (ONLY 'DONE' HSBC BEFORE) AND SHOULD I CARRY ON AND PURSUE MCOL OR ARE THEY SAYING 'THIS IS IT'

Any help would be really appreciated!!

Thanks a lot
Andy (umps)

I have now had another response on 23rd May from Nicola Coyler at Sky/Monument. They describe at as their 'Final Response'. They are still offering 37.50 (It is 135 with interest!).

They state that as they have issued their Final Response they will not enter into any correspondance and any future correspondance recieved will be filed.

Do I just wait until the deadline and then file MCOL???

Cheers
Andy (umps)

You can file MCOL now as they have stated that this was the final communication they are going to make to you.

Good luck.