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Hi, new to this site so please bear with me. I recently wrote to the Woolwich requesting bank charges plus interest totalling £1647.00, i have not heard and the 14 days are now up, today i am sending a letter threatening court action. Also in March my local branch was closed and i now have to bank with Barclays (no say in the matter not particularly impressed because i cant stand Barclays ) i digress, Does anyone know if they are just ignoring my letter or should i now be corresponding with Barclays- the letter they sent to me with my bank charges was sent from Woolwich. Bit confused. Also has anyone out there had any success with Woolwich.
they should of sent ur letters to Barclays head office, if it were me i would send it straight to barclays head office now and let them deal with it coz they would of in the end anyway, get ur prelim letter off today giving them a further 14 days before u send the lba make sure u enclose a copy of ur shedule of charges with each letter, and send recorded delivery
I am at the same stage as you with my Woolwich claim. I have sent them the preliminary letter and only yesterday the letter before action.
You shouldn't have too much trouble with them, but I suspect they will drag the process out for as long as possible - it seems to be the norm for Woolwich/Barclays.
Also, don't take any notice of their replies to you. They usually put stuff like 'We're looking into it and will reply no later than xx/xx/xx date, and will probably include some leaflets about complaints etc...
Stick to your timescales and not theirs, this helps keep the pressure on them, and quite frankly they deserve it after the way they treat us!
Thanks for the reply, i havnt heard of many people claiming from the Woolwich and what with the change to Barclays i have been a bit concerned. I have sent the letter informing them i will proceed with court if i don not hear by 10th May - not holding out much hope, but am determined to get my money back. Please let me know how you get on and i will keep in touch.
I have found emailing does get a quick response as long as you putin t he magic words 'court action'.
Quite a few posters on this site have successfully reclaimed their full charges back from Woolwich/Barclays and recently someone posted that they had all charges back by just making one telephone call demand (though I think that's a real exception to the rule).
thanks for the advice I might try an email - do you think i should wait until the 14 days are up or shall i email them now informing them i will proceed with court if i have no response by the 14 day deadline which is 10th May.
Having took the advice of welshcakes i decided to email the Woolwich giving them a chance to reply to me lba, which they did. I was informed that they are currently looking at 20 days to reply, i informed them that there time was up on 10th May and i intended to take them to court on that date. After further corrrespondance via email they infomed me that i would get a reply by 14th May, so i decided to give them the extra 4 days to reply and if i have nothing on Monday morning i am going to court. I have prepared the N1 form. Can anyone tell me what the procedure is after i have handed the form in to court.
Once the court receives your N1 claim form they will post the papers off to the defendant and it should be in their possesion in 2 days.
They then have 14 days in which to acknowledge your claim and then a further 14 days to file a defence.
It's advisable to phone the court when their time limits expire to see if they default on the deadlines, although they will more than likely submit their papers on the final day.
If you have a copy of Patricia Pearls book "Small Claims Procedure: A Practical Guide" the steps to follow are laid out in there.
Update
I emailed the Woowich on Monday 14th may (date they said they would reply by) they said they would reply to me by the end of the week.. Lost my patience and filed a claim in Birmingham county court on Tuesday 15th. On16th May recieved a letter from Woolwich informing me they are behind in processing claims and would write to me within a further 20 days, there was a telephone number on the letter so i called. Informed me they have 40 days blah blah blah, i informed them i have filed a claim and they told they would hope to have an offer to me within a week.
Question for anyone if it does get to court when i prepare my bundle i do not have bank statements to send, when i sent the SAR to the Woolwich they only sent me a Breakdown of charges made to my account and not the actual statement. Will this have any affect.
Hi
Today I received an offer from Barclays/Woolwich (Barlcays Headed Paper) Woolwich Account Detalils... Anyway offer is £800 short, but I am going to accept.
Started all this mid March.
Keep going! Good Luck.
I too had an offer over the weekend which was just under £800 short. Original claim was £1330 plus interest of £327 plus court costs 120 totalling £1777 - they offered me £1000. I was adamant i was writing today to tell them thanks but no thanks, butting having read the last message on this thread i have discovered i can accept it as a partial offer and pursue the rest in court, didnt realise this. Think this is going to be my approach. Has anybody done this before and if so is it a long process.
be aware that that in most cases, if you accept this as a part settlement, it will be withdrawn and you'll have to go to the courts for the whole lot. you don't get to keep the part settlement while you fight for the rest!!
Yup! I got £1200 from them yesterday. Process took around 3 months altogether though......
AByway
Can you tell me if the £1200 for the full settlement of your claim or did you accept a lower offer. Also did you go to court or was it settled before that point.
has the Woolwich paid anyone
totalling £1647.00, i have not heard and the 14 days are now up, today i am sending a letter threatening court action. Also in March my local branch was closed and i now have to bank with Barclays
) i digress, Does anyone know if they are just ignoring my letter or should i now be corresponding with Barclays- the letter they sent to me with my bank charges was sent from Woolwich. Bit confused. Also has anyone out there had any success with Woolwich.
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Originally Posted by abyway
