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I wrote a Data Protection Act request letter on the 9th June requesting statements freom my now closed down TSB credit card account. On 21st June I received a letter back from the Birmingham branch (possibly their customer relations dept??) advising me that as it is a historical account then they have no details of me!?! and I should contact Brighton direct (no address of Brighton given)
So, the same day I drafted another letter and sent it this time to Penny Berryman in London as i guessed she is the person who should really sort this out. too date (15/07/06) I have had no acknowledgement back from her! i emailed her today and will await her reply however what i want to know really is when is it the time when i should be considering contacting the info commisioner?
is it 40 days after i sent my first letter or my second given that i have sent them to different departments
The reply you had was probably from the statement production unit at Birmingham. I have the same problem and they suggested contacting:
Lloyds/TBS Bank PLC
Card Services Dept
Sussex House
1-9 Gloucester Place
Brighton
BN1 4BE.
If you want to try the phone first, try 0800 096 2687. It's actually the lost/stolen card section but when I tried them and explained that I was trying to trace an account number they were very helpful, and can put you through to customer services.
Customer services themselves is 0870-0106622 which is why I used the 0800 number.
MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.
Lloyds - Settled for an undisclosed sum.
When you sent the first letter to Birmingham, did you enclose the £10 payment?
What did the do with it?
Posted first class on the 9th June and yes it did include the 10pound payment. They sent everything back to me along with a post it note stuck onto my letter advising me to contact Brighton. I received this on the 21st June.
I would return everything to the Brighton address advising them that the clock started from the 9th June. Give them 7 days and advise them that if you are not satisfied in that time then you will report them to the Information Commissioner.
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Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.
I sent a Data Protection letter at the start of June. I got a response within 2 weeks saying basically yes I could have copies of my statements but could I sign and return letter agreeing to £10 being debited from my account for doing so...I noticed that it said they have 40 days to fulfill request dated from the date the £10 is deducted.I waited amd waited for £10 to be deducted and then rang and sent email saying that they were stalling. I got everything the next day and an email and phone call apologising for delay.
I sent my letter requsting a refund with a schedule of charges and interest for just under £2000 on 10th July and I am counting the days .......
I would return everything to the Brighton address advising them that the clock started from the 9th June. Give them 7 days and advise them that if you are not satisfied in that time then you will report them to the Information Commissioner.
Would you do this even though I have already sent a DPA request to Penny Berryman in London? I could end up with two requests ongoing, being charged double for the statements. I have emailed her but not sure if she will reply back or not.......think i will wait a few more days
You have sent the SAR you have included the money now the clock is ticking away . If you have not heard anything 14 days before the 40 days are up send them a reminder that they have 14 days left to comply with your SAR or you will start an action for non compliance , head your letter letter before action .
We would usually say write a reminder 7 days before but in this case I would give them 14 days .Also do not send the LBA unless you are actually prepared to start a claim for non compliance , never threaten anything that you are not prepared to carry out .
When you want to fool the world, tell the truth. Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any
doubts.
I am having big problems with Lloyds TSB as they are refusing to acknowledge that I had a credit card after 1999, even though I did and they even defaulted me in 2002.....!!
Since the beginning of June I have sent several letters to various departments in the company trying to locate my archived statements, I thought I had cracked it when I got in touch with a Miss Ayres from the DSAR Team, only to be fobbed off again.
After advice taken from this site I sent her a non-compliance letter (for info not received) and offered them 14 days to send me my info. I intend to give them until after the bank holiday weekend to reply (14 days are up on the 25/08/06) but I am unsure as how to progress after this date.
Should I estimate the amount and send a prelim letter........then again I do not even know how much TSB charged for late payments and for being over the overdraft limit between June 2000 and October 2002
Mindzai's Account - Partial settlement offer rejected
Joint Account - Partial settlement offer rejected
_________________________
Spreadsheet for compound contractual interest and statutory (s69) interest: Download v1.9 [Tested with Excel 97-2007 and OpenOffice 2]
PLEASE NOTE: You should fully research contractual interest before you use that functionality of this spreadsheet. If in any doubt please use it to calculate 8% interest under s69 County Courts Act 1984.
yes it is a bit similar but I do not know my old account number so cannot hit them with a court order for an estimated amount. would welcome any further advice, particulary from a mod as this is a fairly new situation (i think??)
Anyone know which DCA's Lloyds TSB Credit Card Operations use, or would have used in 2002??
bit of a long shot but if I can contact the DCA's who TSB instructed to recover the money I owed them then I may be able to trace my account (PAN) number.
ugh its on the tip of my tounge so to speak lol and i cannot for life of me remember who! i know they first instrcut their solictors and then it passes to someone, if i remember i will post it straight away - hopefully someone will come along in the meantime and help you!
Anyone know which DCA's Lloyds TSB Credit Card Operations use, or would have used in 2002??
bit of a long shot but if I can contact the DCA's who TSB instructed to recover the money I owed them then I may be able to trace my account (PAN) number.
I think they use Aktiv Capital a fair bit of the time.
Lloyds TSB - stalling??
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Originally Posted by lookinforinfo
Re: Lloyds TSB - stalling??
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