Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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  1. #1
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    Default Hephalump V Ulsterbank

    On the 14th of March I sent off my letter for statements...no response.
    Then letter arrives dated 2nd april on the 20th five days short of the 40 day expiration date, saying it was a joint account and could not be dealt with, with only my signatureicon and it could not be completed until my husband signed and then the 40 days would start...not on your nelly(as it turns out this is a stalling tactic as either one of us has the right to request information on accounts without the others signature) I rang the 'Information Commissioners Office,and was told to quote 'Data Protection Act part 2,subsection 7, paragraph 4b. THIS SHOULD PUT AN END TO THEIR FARCE AS IT CLEARLY STATES THAT WHERE THERE IS A REASONABLE REASON i.e. a long history of giving either party information without first obtaining the others permission. Also told them, tongue in cheek, that they may have an internal postage problem which they may need to investigate. Well here's waiting also told them I would be sticking to original timeline.

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  2. #2
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    Default Re: Hephalump V Ulsterbank

    Okay I need help, the bank is saying i have no hope of receiving my statements they haven't done anything. They have said 1st letter not legit as it did not mention words data protection act although a susequent letter (WITH MONEY ENCLOSED) the very next day did and acceptance of £10 has been carried out. They say whole thing will have to recommence even though they've taken money and I'll have to wait another 40 days from date next letter is received by head office-not my deadline. This was also reinforced by customer relations department 40 days commence when they say so!!!!!HELP PLEASE


  3. #3
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    Default Re: Hephalump V Ulsterbank

    Hi hephalump!

    Here is the ICO's complaints form for you to download, fill in and send.




  4. #4
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  5. #5
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    Default Re: Hephalump V Ulsterbank

    There is also an online complaints form to send by email to the ICO. Check the ICO's website.


  6. #6
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    Default Re: Hephalump V Ulsterbank

    hi noomill060
    Do you really think I should even after phone callicon today as mentioned on lickthethewallfatboys thread?


  7. #7
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    Default Re: Hephalump V Ulsterbank

    'ang on, I'll go read it......


  8. #8
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    Default Re: Hephalump V Ulsterbank

    Yes- go for it.

    Thats what they are they for. They are very friendly and they are on our side.


  9. #9
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    Default Re: Hephalump V Ulsterbank

    okay down loading complaint form now. Probably hold me in good stead if it goes to court


  10. #10
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    Default Re: Hephalump V Ulsterbank

    OKAY downloading form now. Probably hold me in good staid if theres a history to it


  11. #11
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    Default Re: Hephalump V Ulsterbank

    Yes, I complained against Barclaycard. They did comply eventually, but it was like drawing teeth.

    I will use the letter from the ICO as evidence against them in my damages claim against BCard.


  12. #12
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    Default Re: Hephalump V Ulsterbank

    Ignore Above Was Fixing Spelling And Managed To Copy Twice


  13. #13
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    Default Re: Hephalump V Ulsterbank

    Get photocopies of the documents you need to send to the ICO.


  14. #14
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    Default Re: Hephalump V Ulsterbank

    How Long Has This Been Going On For You


  15. #15
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    Default Re: Hephalump V Ulsterbank

    no worries, hephalump!


  16. #16
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    Default Re: Hephalump V Ulsterbank

    Sent S.A.R - (Subject access requesticon) last October.

    Complained to Information Commissioners Office in December

    Information Commissioner kicked BCard's butt in January.

    Issued small claimicon against BCard for non compliance in Feb

    Finally got statements a few weeks ago

    BCard up in Court next month to pay me what all their faffing about has cost me.




  17. #17
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    Default Re: Hephalump V Ulsterbank

    Yesterday I felt like sitting down and crying, first you have to wait 40 days to discover this farce.


  18. #18
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    Default Re: Hephalump V Ulsterbank

    I don't think we are allowed to curse but if we were these pages would be blue!!!!


  19. #19
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    Default Re: Hephalump V Ulsterbank

    Its all just part of the craic, hunny.

    You will get there in the end, but it can seem like uphill work at times.

    Just take your time- "slowly slowly catchee monkey" as my grandad said.

    (No idea why he said that, he never had a monkey that I know of!)




  20. #20
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    Default Re: Hephalump V Ulsterbank

    I think they do it in the hope people will fall at the first hurdle and if I had that monkey!!!!!



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