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I'm claiming £1240 from RBS for my current account, where by i ended up in a whole load of s**t and finished up on prozac thanks to them pursuing me! They've written to me saying my complaint will take up to 8 weeks to resolve!!! Can I still go ahead and start proceeding against them, I can provde medical evidence re the depression if the (EDIT) so and so's want to take me to court - if I should battle on what letter to i send them next, I'm rubbish at this, and need pointing in right direction.
Thanks loads to anyone who can help, I deffo want to take them to the cleaners x
Hiya i am in the exact same boat as you someone on here on on my thread has a step by step to follow i have followed that and now ive just recieved an email regarding the same 8wk time limit im not sure what to do either lots of luck and take care x
I've written to them on the 6/4/7 threatening them with court action, so am going to work through all the threads to find out what on earth to do next. I can't get into the schedule of charges on this web site, has anyone any ideas of other sites/links that can do this?
The 8 week letter is standard fob-off letter that is sent in order to flumox the uninitiated. The 8 weeks is the maximum banks are allowed to take to respond to a complaint. This isn't any old complaint though....this is one you have put a deadline on and as a result, their timescales don't matter. Once your first 14 days are up, move on to the next step.
Just a pointer, this is a very common response at the moment and one you will find all over the place in the RBS forums, which makes me guess you probably haven't done a great deal of research. Not busting your balls, just offering advice.....it might be worth reading through some of the other claims going through with RBS right now so you can see what the common responses are and what delays there are, when you might expect a response (if any!) and so on. Had you had a look through the RBS forums, you would have noticed that I'm possibly answering this question at least twice a day at the moment ha ha!!!!
It helps to not get you flustered further down the process
If my post has been useful, tip my scales and let me know
I'm claiming £1240 from RBS for my current account, where by i ended up in a whole load of s**t and finished up on prozac thanks to them pursuing me!
Thanks loads to anyone who can help, I deffo want to take them to the cleaners x
Why are they pursuing you? Is it for money you owe them, and if so how much in comparison to your charges?
Originally Posted by katpool
I've written to them on the 6/4/7 threatening them with court action, so am going to work through all the threads to find out what on earth to do next. I can't get into the schedule of charges on this web site, has anyone any ideas of other sites/links that can do this?
Cheers
How did you work out the £1240?
In any event the spreadsheets are working on this site now.
Realised I'd jumped the gun a bit without reading the FQA's, so have done as suggested - stuck to my own timetable and written to them advising I will starting the court process to recover the charges.
I incurred a few charges after i finished uni and couldn't find regular work, the main bump of charges is from RBS charging interest, taking me over my overdraft limit, then charging me £28 to advise me I was over my limit, and then when charging for dd's which hadn't gone. When I approached them for help or to write off the charges after seeing my doctor and trying tackle my debt they refused and advised me to take out a RBS credit card instead.
Having some months later reached an agreement with an advisor on the phone on how to tackle my debt I was still being pursued as he didn't tell the relevant departments.
RBS C/A claim next step
for my current account, where by i ended up in a whole load of s**t and finished up on prozac thanks to them pursuing me! They've written to me saying my complaint will take up to 8 weeks to resolve!!! Can I still go ahead and start proceeding against them, I can provde medical evidence re the depression if the (EDIT) so and so's want to take me to court - if I should battle on what letter to i send them next, I'm rubbish at this, and need pointing in right direction.
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Originally Posted by katpool
