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I successfully claimed back a little over £2000 from HSBC in May of last year and now I am starting with Alliance and Leicester.
I am finding them to be completly different to HSBC with the way they do things.
I have sent my Prelim and my lba, the 14 days since I sent my LBA are up on the 25th April. I did not receive a response to my prelim and the only response to my LBA was a letter I received on Friday stating that they were sorry I had a complaint and they would look into it.
Does anyone think I need to reply to this stating that I will still be going ahead with the MCOL or should I just ignore it and go ahead anyway?
I stuck to my timetable as you said Livelylad (thanks for the advice.) So I filed my moneyclaim and it stands at issued as of 26th April. However, I got home today and I had a letter from them saying that they would pay me £286 out of the £1060 I am claiming. The letter stated that this refund was based on the difference between £12 and the full charge. (I think other people have received the same letter.) I am not going to accept as the offer is so low. I need to write a letter declining their offer but i'm not sure what to write. Does any one have any suggestions?
Hi there, I also had a "silly" offer a few days ago and found a good template letter on this site. The wording is as follows :-
Thank you for your letter dated ................ I respectfully decline your offer of Full and final settlement and return the cheque for .............. which you supplied in respect of that offer.
You may not have been aware that I have commenced legal action against you for the full amount plus interest and costs on .......................an d I would ask that you now refer this matter to your legal department for further instruction.
Just do something similar to the above You can accept this as partial payment of course, but I looked into this and it was easier to just send it back ... up to you.
Thanks for this Mimijane, I did send this letter back twice! as they sent me an offer and then they sent me the same offer with a cheque. Now my claime has been acknowledged and I have received their defence. So lets see where we go from there.
Thanks for this Mimijane, I did send this letter back twice! as they sent me an offer and then they sent me the same offer with a cheque. Now my claime has been acknowledged and I have received their defence. So lets see where we go from there.
Well done I've just received notification proceedings have been moved to my local court, so I'm a little ahead of you.
Sweety83 v A&L
in May of last year and now I am starting with Alliance and Leicester.
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You can accept this as partial payment of course, but I looked into this and it was easier to just send it back ... up to you.
Originally Posted by Sweety83
